Senior Manager, China eCommerce Partnerships

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Happy Returns, a UPS Company

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2015

🛍️ eCommerce

📦 Logistik

🛒 Einzelhandel

eCommerce • Logistics • Retail

Happy Returns, ein Unternehmen der UPS, ist führend bei der Vereinfachung des Rückgabeprozesses für Kunden und Händler gleichermaßen. Das Unternehmen bietet ein nahtloses Rückgabeerlebnis durch sein innovatives Return Bar®-Netzwerk, das es Kunden ermöglicht, Artikel ohne umständliche Verpackungen oder Etiketten an über 8. 000 Standorten, darunter über 5. 000 UPS Store-Standorte, zurückzugeben. Durch die Kombination von Technologie und Rückwärtslogistik verbessert Happy Returns die Kundenzufriedenheit, während die Einzelhandelsabläufe optimiert werden, mit dem Ziel, ein angenehmes Rückgabeerlebnis zu schaffen.

Beschreibung

• Lead the end-to-end relationship and operating model for our newest China based customer, while supporting broader cross-border eCommerce initiatives and business growth opportunities. • Act as the primary cross-functional program lead across marketing, business development, customer success, onboarding, operations, and product. • Build and maintain the operating playbook for this business, including relationship cadence, governance, escalation paths, communication flows, and internal accountability. • Partner directly with various partner roles (Leadership, Ops, day-to day etc.) based in China to drive alignment, resolve issues, and strengthen collaboration. • Identify and close process gaps across teams to improve execution, visibility, and customer outcomes. • Translate customer and partner needs into clear internal priorities and coordinate with product on roadmap alignment. • Develop scalable workflows and frameworks to support additional cross-border customers as the business grows. • Lead critical issue resolution and serve as the central point of coordination for escalations. • Ensure key stakeholders are informed, aligned, and moving against shared goals. • Support strategic planning and operational readiness for expansion within the China eCommerce ecosystem.

🎯 Anforderungen

• 5+ years of partner management, project management, customer success, business operations, or related cross-functional leadership experience • Fluency in both Mandarin and English, with the ability to work effectively in both languages in professional settings • Strong experience working in China eCommerce, cross-border commerce, or closely related digital marketplace environments • Proven ability to work directly with China-based partners, customers, or platform teams • Demonstrated success leading complex, cross-functional programs with multiple stakeholders • Strong executive communication, relationship management, and stakeholder alignment skills • Ability to create structure, define processes, and build scalable operating models in ambiguous environments • Strong judgment, ownership, and follow-through • Flexible schedule with the ability to support business needs across China and U.S. time zones as required • Ability to travel domestically and internationally, including periodic travel to China, based on business needs and partner requirements