Medicare Sales Supervisor

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HealthPlanOne

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2006

⚕️ Krankenversicherung

🏪 Marktplatz

Healthcare Insurance • Marketplace

HealthPlanOne ist ein technologiegestütztes Gesundheitsdienstleistungsunternehmen, das Millionen von Verbrauchern und Agenten bei der Navigation und dem Einkauf von Medicare-Plänen unterstützt. Es ist spezialisiert auf Medicare-Bildung, digitales Marketing, Lead-Generierung sowie Broker-/Gesundheitsplan-Partnerschaften. Dabei verwendet es Analytik und kundenorientierte Agentenunterstützung, um komplexe Versicherungsentscheidungen zu vereinfachen. Das Unternehmen unterstützt Agenten und Partner mit Lizenzierung, Marketing und Plattform-Tools, um Verbraucher mit geeigneten Medicare-Optionen zu verbinden.

Beschreibung

• Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees • Responsible for approving timecards, scheduling, and time off requests • Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals • Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance • Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls • Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems • Maintain industry and product knowledge • Meet and/or exceed call center key metrics • General understanding of workforce management • Ensure applications are submitted accurately and on time • Understand and adhere to all Company Carrier and/or CMS related policies and procedures • Create and maintain a high-quality work environment so team members are motivated to perform at their highest level • Certify newly hired sales agents on proper execution of call flow and other call center procedures • Assist agents with product specific questions • Ensure effective lead distribution and allocation to agents • Monitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attained • Develop and deliver training for performance improvement • Perform other related duties as assigned

🎯 Anforderungen

• High School Diploma or equivalent • Previous experience with Medicare Advantage sales • A current and valid Health License • 6 months experience in a sales call center environment • Previous experience leading a team of 10+ employees • Strong written and verbal communication skills • Ability to multi-task and work independently • Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills • Ability to resolve escalated issues with members, carriers and other clients • Able to work a flexible schedule including evenings and weekends

🏖️ Vorteile

• Health insurance • 401(k) matching • Flexible work hours