Head of Product – Intelligence

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Help Scout

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2011

☁️ SaaS

SaaS • Customer Support

Help Scout ist eine Kundenservice-Plattform, die eine Vielzahl von Tools bietet, um Teams zu stärken und das Kundenerlebnis zu verbessern. Die Plattform umfasst Funktionen wie ein gemeinsames Postfach, Live-Chat, eine Selbstbedienungs-Wissensdatenbank und proaktive Nachrichten, um Teams dabei zu helfen, personalisierten und effizienten Support zu bieten. Help Scout betont die Bedeutung eines persönlichen Ansatzes im Kundenservice und integriert KI-Tools unterstützend, ohne die Kundenerfahrung von der KI dominieren zu lassen. Es bedient eine Vielzahl von Branchen mit dem Fokus, herausragenden Support zu leisten, bei dem sowohl das Team als auch der Kunde im Mittelpunkt stehen.

Beschreibung

• Own the Intelligence product group end to end, including vision, roadmap, monetization, and results for Agent and Signal • Drive revenue growth for the Intelligence group • Set the vision and strategy for the Intelligence group and determine how Agent and Signal work together through shared customer context and data • Drive the Agent roadmap hands-on for the unified agent platform powering Help Scout’s AI features • Ship Signal’s near-term bets, evaluate customer value, sequence future work, and define monetizable outcomes • Design monetization and pricing experiences for outcome-priced product surfaces • Model product impact with cross-functional partners • Design interfaces between Intelligence, Signal, and the Frontline group’s Inbox and Copilot products • Spend time with customers to understand AI trust, barriers, and adoption drivers • Partner with GTM and CS on product positioning, adoption, and feedback loops • Build and manage the Intelligence product management team • Report to the Chief Product Officer

🎯 Anforderungen

• Experience growing a zero-to-one product into a real revenue line • Experience shipping AI-powered products • Outcome-oriented product thinking • Strong monetization and pricing strategy skills • Previous experience managing product managers • Data self-sufficiency: pulling data and running analyses independently • Technical fluency sufficient to build trust with engineers and discuss system architecture • Fluency with AI tools for research synthesis, strategy testing, rapid prototyping, and customer signal analysis • Excellent writing skills for one-pagers, briefs, and narratives • Experience in B2B SaaS • Understanding of the distinction between products for support teams and products for end consumers • Product Manager experience managing a SaaS product • Experience with PLG • US-based applicant • Must already be authorized to work from the home country; Help Scout does not sponsor or transfer visas

🏖️ Vorteile

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend to help you get set up and productive • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 to help you grow in your craft • Top tier health insurance for you and your dependents if you’re in the U.S. or Canada • Fully remote work • Equal opportunity and diversity and inclusion commitment • Accommodations or adjustments at any stage of the recruitment process