Implementation Manager

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Higharc

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

🏠 Immobilien

☁️ SaaS

💰 €21.000.000 Series A im 2021-04

Real Estate • SaaS

Higharc ist eine cloudbasierte Plattform, die für Bauunternehmen entwickelt wurde, um den Design-, Verkaufs- und Bauprozess zu optimieren. Sie integriert verschiedene Phasen des Hausbaus und ermöglicht es Teams, effizient zusammenzuarbeiten und Daten effektiv zu verwalten. Mit Funktionen wie automatisierter Kostenschätzung, Echtzeitanpassung und 3D-Visualisierung steigert Higharc die Produktivität und verbessert das Erlebnis der Hauskäufer, wodurch Bauunternehmen schneller auf den Markt kommen und Zykluszeiten verkürzt werden können.

Beschreibung

• Own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value. • You'll create the reporting and dashboards that surface where work is flowing and where it's stuck, then act on what you see. • You'll push your team toward standardization — fewer one-off approaches, more templates and repeatable systems that preserve quality at scale. • When something goes sideways with a customer, you step in. • You'll also work closely with Product, Engineering, Customer Success, and Sales — translating implementation learnings into product feedback and coordinating across teams to solve problems that don't stay in one lane. • Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results. • Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity. • Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches. • Serve as the escalation owner when customer implementations are at risk — and see them through to resolution. • Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution.

🎯 Anforderungen

• 5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software • Proven experience managing people and running complex, fast-moving customer onboarding projects • A track record of building and using team performance metrics — throughput, quality, efficiency — to drive real improvement • Hands-on knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and homebuilding or construction workflows • Strong instincts for spotting inefficiency and the follow-through to actually fix it • A bias toward action and a willingness to challenge how things have always been done • Clear, confident communication style with high expectations — for your team and yourself.

🏖️ Vorteile

• Comprehensive medical, dental, and vision coverage • Flexible PTO • Meaningful maternity/paternity leave to all U.S based employees • Stipend to create the ideal home office • Competitive salaries with significant equity