Client Success Manager

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HONK Technologies

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2014

🚗 Transport

☁️ SaaS

🤖 Künstliche Intelligenz

Transport • SaaS • Artificial Intelligence

HONK Technologies ist ein Unternehmen, das sich auf Pannenhilfe und verwandte Dienstleistungen spezialisiert hat. Es bietet eine umfassende, KI-gestützte Plattform, die anpassbare Lösungen für verschiedene Branchen bietet, darunter Versicherung, Automobil und Logistikmanagement. HONK ist bekannt für seine branchenführenden Kundenbewertungen und effizientes, Echtzeit-Management von Fahrzeuglogistik. Sie bieten fortschrittliche digitale Lösungen speziell für Motorräder, Elektrofahrzeuge und Wohnmobile sowie Unfallmanagement und Katastrophenmanagement-Dienste. Ihre Plattform ist darauf ausgelegt, das Kundenerlebnis und die betriebliche Effizienz durch die Integration fortschrittlicher Datenanalysen zu verbessern.

Beschreibung

• Serve as the primary operational point of contact for a portfolio of enterprise accounts. • Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer. • Develop and deliver engaging training to help customers confidently use HONK’s platform and services. Includes creating user-friendly documentation, FAQs, and virtual/in-person sessions. • Identify and surface cross-sell and upsell opportunities within your enterprise portfolio. • Track and report on essential KPIs, including net revenue, utilization, conversion, and attachment rates. Leverage these data-driven insights to refine client success strategies and continuously elevate the customer experience. • Lead QBR preparation with data, insights, and performance analysis; support executive-level presentations. • Partner with Strategic Account Managers to support renewal strategy and commercial outcomes for high-value accounts. • Provide white-glove support during high-stakes customer events (e.g., seasonal surges, major platform updates). • Manage escalations with the Engineering team, serving as the customer's advocate and liaison. • Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap.

🎯 Anforderungen

• 5+ years in Customer Success, Account Management, or Consulting within a SaaS environment; experience in automotive or roadside services is a plus. • Proven ability to de-escalate complex customer issues with empathy and urgency. • Strong executive presence. You are comfortable presenting to and building relationships with C-suite and VP-level stakeholders at Fortune 100 companies. • Experience with tools like Zendesk, Asana, or Hubspot is a plus, but not required. • Passion for solving complex business problems with tailored, scalable solutions. • Experience supporting critical workflows for large enterprise customers. • A proactive, consultative, and customer-first mindset with a commitment to long-term relationship building.

🏖️ Vorteile

• Commission and other forms of compensation may be provided as part of a total compensation package • Full range of medical, financial, and/or other benefits