Pega Developer, Analyst

🕒 vor 4 Tagen

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🖥 Softwareentwickler

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Ignite IT - Innovation & Technology

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🏢 Unternehmen

🔐 Sicherheit

🏛️ Regierung

Enterprise • Security • Government

Ignite IT ist ein Unternehmen, das sich auf die Bereitstellung bahnbrechender digitaler Innovationen zur Transformation großer Bundesbehörden spezialisiert hat. Zu ihren Dienstleistungen gehören Agile Entwicklung & Lieferung, IT-Modernisierung, Sicherheits- & Risikomanagement und Hyper-Automatisierung. Mit einem Fokus auf die Optimierung der Leistung von IT-Systemen, Erhöhung der Liefergeschwindigkeit, Senkung der Kosten und Verbesserung der Produktqualität arbeitet Ignite IT eng mit Bundesbehörden wie dem Gesundheitsministerium, dem US-Zoll- und Grenzschutz und anderen zusammen. Ihre handverlesenen Expert*innen für IT-Architektur und Ingenieurwesen gewährleisten Agilität, Leistung, Geschwindigkeit und Qualität, basierend auf einem bewährten unternehmensweiten Agile-Entwicklungs- und Liefermodell. Ignite IT ist bekannt für sein Engagement für Innovation und langfristiges strategisches Wachstum und wurde als einer der besten Arbeitsplätze ausgezeichnet.

Beschreibung

• Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities. • Ensure survey programs are launched accurately and on schedule. • Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications. • Partner with business stakeholders to identify and implement process improvements related to survey operations. • Maintain survey-related configurations, user assignments, and operational controls. • Support CRM-driven customer engagement and respondent service initiatives. • Monitor and improve respondent experiences across communication channels. • Collaborate with internal teams to resolve customer service issues and operational challenges. • Ensure business processes and workflows are functioning effectively and efficiently. • Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement. • Support email and SMS communication initiatives and monitor campaign effectiveness. • Assist with audience segmentation, communication strategies, and campaign execution. • Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users. • Support search functionality and content organization to improve information accessibility. • Partner with business teams to ensure knowledge resources remain current and accurate. • Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes. • Support integrations and data exchanges between CRM systems and related applications. • Work with technical teams to troubleshoot data and system issues impacting business operations. • Assist in testing and validating system changes and enhancements. • Develop and maintain operational reports, dashboards, and performance metrics. • Track survey activity, customer interactions, operational effectiveness, and service delivery metrics. • Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes. • Prepare reports and presentations for leadership and program stakeholders. • Monitor system performance and operational processes to identify issues and improvement opportunities. • Coordinate issue resolution efforts with technical and business teams. • Support platform upgrades, process enhancements, and modernization initiatives. • Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery.

🎯 Anforderungen

• Bachelor’s degree in Business Administration, Information Systems, Operations Management, or a related field, or equivalent professional experience. • 5+ years of experience supporting business operations, CRM platforms, survey management programs, customer engagement initiatives, or related functions. • Experience managing complex business processes and cross-functional projects. • Strong analytical, organizational, and problem-solving skills. • Experience creating reports, dashboards, and operational metrics. • Strong communication and stakeholder management skills. • Experience working in Agile or fast-paced operational environments.

🏖️ Vorteile

• 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Referral program • Retirement plan • Tuition reimbursement • Vision insurance