Director, Partner Success

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Imagine Pediatrics

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51 - 200 Mitarbeiter

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Imagine Pediatrics ist ein Gesundheitsdienstleister, der sich auf die Bereitstellung spezialisierter Kinderbetreuung konzentriert. Das Unternehmen engagiert sich für die Verbesserung der Gesundheit von Kindern durch individuelle medizinische Betreuung, präventive Maßnahmen und effektive Behandlungsmöglichkeiten. Mit einem Team erfahrener Fachkräfte strebt Imagine Pediatrics an, für Kinder und ihre Familien ein unterstützendes und einladendes Umfeld zu schaffen und dabei die Bedeutung eines gesunden Starts für alle Individuen zu betonen.

Beschreibung

• Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department. • This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth. • Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region • Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results • Build and maintain strong and lasting partner relationships and operate as the ongoing point of contact for client partners • Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate • Collaborate with the market teams to lead Joint Operating Committee meetings • Identify new growth opportunities in collaboration with business development • Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale • Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery • As the team grows, supervising manager and associate level team members. • Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client • Champion clients’ needs and represent their interests in critical issue resolution • Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence • Clearly communicate the progress of strategic initiatives, both internally and externally • Provide input to the product and solution development process as the “voice of the customer”

🎯 Anforderungen

• A strong relationship builder, who is passionate about serving children and their families with medical complexity • Functional experience with client-facing teams and responsibility for driving business results • Must possess a “commercial mindset” to help the company meet its high growth goals • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company • Strong critical thinking and problem-solving skills • Successful track record of leading and scaling teams, and supporting growth within the team • Ability to make clear, strategic decisions quickly, while managing multiple priorities at once. • Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans • 5+ years' experience in a client-facing/client success role, preferably with health plan clients • Willingness to travel (20-30%)

🏖️ Vorteile

• Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA; Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short and long-term disability • Life insurance at 1x annual salary • 20 days PTO + 10 Company Holidays & 2 Floating Holidays • Paid new parent leave • Additional benefits to be detailed in offer