Chat/Phone Support Specialist

Stelle nicht auf LinkedIn

🕒 vor 21 Tagen

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💝 Kundenservice

🚫👨‍🎓 Kein Abschluss erforderlich

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Inktel Marketing

WebsiteLinkedInAlle Stellen

1 - 10 Mitarbeiter

🤝 B2B

🏢 Unternehmen

B2B • Enterprise

Inktel Marketing ist ein Anbieter von Business Process Outsourcing (BPO) und Contact-Center-Lösungen, der mehrkanaligen Kundensupport über Telefon, Text, Chat, E-Mail und soziale Medien bietet. Das Unternehmen kombiniert eine menschenorientierte Unternehmenskultur, gezieltes Training, Coaching und technologiegetriebene Softwarelösungen, um das Kundenerlebnis, den E-Commerce-Support und branchenspezifische Programme für Kunden in den Bereichen Einzelhandel, Bildung, Regierung, Gesundheitswesen und Konsumgüter zu verwalten. Inktel positioniert sich als Partner, der die Betriebsabläufe skaliert, den Net Promoter Score (NPS) verbessert und Software sowie KI-gestützte Dienste integriert, um die Serviceergebnisse für Kunden zu optimieren.

Beschreibung

• Customer Support Specialists should stay informed about product specifications and the ability to maintain a positive demeanor and patience with customers • Demonstrate high standards for quality service • Work in tandem with the quality and training team to self-manage performance expectations • Maintain an open communication line with Team Lead/Quality Advocate/the Trainer and the manager for support and personal development • Maintain business acumen, courtesy and professionalism when dealing with all client contacts • Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base • Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately • Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects • Strict adherence to key performance indicators (KPI) as set by management. Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

🎯 Anforderungen

• High school diploma or equivalent • 1-2 years Call Center Experience preferably in a live chat environment • Retail sales experience, preferably in an ecommerce environment • Excellent Data Entry skills/- 45-55 wpm minimum • Must be computer literate and internet savvy • Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce) • Experienced in handling multiple chats at any given time • Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen • Professional, upbeat and engaging written communication • Excellent oral communication skills: clear diction, tone and use of proper grammar • Ability to deliver quality customer service in a high-volume environment • Ability to develop relationships with clients, even in difficult situations • Ability to advise and counsel customers in a quick and efficient manner • Ability to multitask by reading, typing, and navigating through applications while speaking with customers • Empathetic and active listening • Positive outlook and enthusiastic attitude • Conscientious team player • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required • Dependable, a history of good attendance and punctuality is essential • Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship

🏖️ Vorteile

• medical • dental • short/long term disability • life insurance • personal time off • educational assistance • 401K plan