Account Director

🕒 vor 5 Monaten

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🔴 Experte

🧑‍💼 Vertriebsmitarbeiter

👻 Geisterscore 38%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Insider One

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2012

📣 Marketing

💼 Beratung

☁️ SaaS

💰 €500.000.000 Series E im 2024-12

Marketing • Consulting • SaaS

Insider One ist eine AI-native Kundenbindungs- und Personalisierungsplattform, die als SaaS bereitgestellt wird. Sie bietet eine einheitliche Customer Data Platform (CDP), Personalisierung, Journey Orchestration, Reporting/Analytics und Verhaltensanalysen und verbindet sich mit über 100 Integrationen, um Multichannel-Marketing über Web, E-Mail, mobile Apps, Site Search, SMS/RCS, WhatsApp, Push und konversationelles CX zu unterstützen. Die Plattform richtet sich an Marketing- und Kundenbindungsteams von Unternehmen und E-Commerce-Marken, um Engagement, Konversionen und den Lebenszeitwert zu verbessern.

Beschreibung

• Own a portfolio of existing accounts and take responsibility for their retention and growth. • Identify upsell and cross-sell opportunities within existing accounts. • Proactively own renewals in accounts in cooperation with the Customer Success team. • Succeed in a team-selling environment for maximum account penetration and coverage. • Consistently forecast monthly and quarterly performance. • Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations. • Participate in meetings with key stakeholders, starting from onboarding kick-off to Business Review meetings. • Discover the strategic needs and direction of the customers, setting goals and objectives with the customer that will enable the teams to drive business impact. • Analyze stakeholder mapping and set an overall strategy to capture the right frequency in touchpoints. • Take ownership of renewal success and strategy to achieve key commercial/contractual targets. • Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets ensuring the best customer experience and success recognition. • Achieve customer advocacy goals with the marketing team through success stories and testimonials. • Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One's product and strategic roadmap execution.

🎯 Anforderungen

• 4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world! • Proven track record of using sales and persuasive skills. • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. • To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support. • Passion for testing, measuring, and improving outreach and follow-up effectiveness. • Strong communication skills in both writing and speaking. • High sense of responsibility and accountability. • A strategic thinker with excellent project and time management skills. • Experience negotiating and navigating contracts and legal discussions. • Thrives in a fast-paced, high-growth, rapidly changing environment. • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. • Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management (senior marketing executives, IT management, database administrators, and data scientists). • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts. • Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required.

🏖️ Vorteile

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. • Help build the team you want to work with and enjoy rewarding referral bonuses. • Opportunities to give back to your community through volunteering and purpose-driven social impact projects. • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.