Senior Customer Success Manager

🕒 vor 24 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Instructure

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

📚 Bildung

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure im 2024-07

Education • SaaS • B2B

Instructure ist ein Unternehmen für Bildungstechnologie, das cloudbasierte Lern- und Bewertungsplattformen entwickelt, am bekanntesten ist es für das Canvas LMS. Es bietet ein integriertes Ökosystem von SaaS-Produkten und -Diensten – einschließlich Lernmanagement, standardisierte Bewertung (Mastery), Beglaubigung und Aufzeichnungen (Parchment), Analyse und Werkzeuge für K–12, höhere Bildung sowie Unternehmens-/Regierungsschulungen. Instructure legt den Fokus auf studentischen Erfolg, Partnerintegrationen und skalierbare Lösungen für Institutionen und Organisationen, um Lernen bereitzustellen, zu bewerten und zu zertifizieren.

Beschreibung

• Provide a best-in-class experience for Instructure’s most largest and strategic customers within an America’s territory. • Take a leadership role with your customers in driving strategy, cross-sell/up-sell, and retention while working collaboratively with Sales and Renewals. • Have a deep understanding of your customers, their initiatives, goals, and how to partner with them to find success, ensure renewals, and expand their Instructure footprint. • Act as liaison between the customer and Instructure for all interactions across Instructure’s business organizations. • Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams. • Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets for strategic territories. • Quickly recognize, communicate, and escalate critical issues up through management to ensure a timely resolution. • Mentor other CSMs and serve as a leader within the CSM organization. • Take on stretch projects to support our customers and the team.

🎯 Anforderungen

• Requires a Bachelor's Degree or a minimum of 4+ years of Account Management experience. • A strong understanding of Customer Success and why the position exists in SasS. • Strong organizational skills, demonstrated follow up and follow through. • Exceptional communication skills both written and verbal. • Capacity to set correct expectations and manage issues to completion. • Multitask and prioritize tasks in a changing environment. • Strong team mentality, utilizing internal and external resources strategically and judiciously. • Customer-facing background within the software industry. • Demonstrated ability to solve problems and seek solutions. • Higher education industry experience and knowledge preferred.

🏖️ Vorteile

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection