Senior Manager, IT Service Management

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Integer Holdings Corporation

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1970

⚕️ Krankenversicherung

💊 Pharmazie

🧬 Biotechnologie

💰 Post-IPO Debt im 2023-01

Healthcare Insurance • Pharmaceuticals • Biotechnology

Die Integer Holdings Corporation ist ein führender Anbieter von Outsourcing-Dienstleistungen für fortschrittliche Medizinprodukte. Mit einer reichen Geschichte von 80 Jahren spezialisiert sich Integer auf das Design, die Entwicklung und Herstellung von Medizinprodukten und Komponenten. Sie bedient große globale OEMs, indem sie eine breite Palette von Produkten wie fertige Gerätesysteme, Klasse-III-Medizinprodukte und Komponenten für die Märkte für Herzrhythmusmanagement, Neuromodulation und Gefäßgesundheit anbietet. Integer ist bekannt für seine herausragende Fertigung, Innovation und sein Engagement, das Leben der Patienten durch qualitativ hochwertige medizinische Lösungen zu verbessern. Das Unternehmen ist weltweit tätig und bietet einzigartige Designexpertise, umfassende Produktentwicklung und strategische Partnerschaften in der Medizinproduktebranche an.

Beschreibung

• Owns and governs the ITSM practice design and operating model aligned to ITIL best practices. • Establishes and maintains ITSM governance cadence, forums, and decision rights. • Ensures consistent application of ITIL processes across the enterprise. • Serves as the senior escalation point for ITSM process exceptions and risks. • Oversees Incident, Change, and Problem Management practices, ensuring risk-based decision-making, timely remediation, and effective root cause analysis. • Provides oversight of the Change Control Board (CCB) and is accountable for enterprise change governance, approval decisions, and change outcomes. • Ensures change activity supports service availability, information security, and business continuity objectives. • Leads SOX IT General Counsels (ITGCs) audit readiness for the IT organization. • Responsible for defining and enforcing evidence standards, documentation requirements, and audit artifacts. • Owns ITSM data and knowledge governance, including CMDB and service model integrity. • Defines and owns ITSM KPIs, performance metrics, and dashboards. • Partners with IT leadership to define and track IT modernization metrics. • Provides functional leadership to ITSM practice roles, including mentorship and development of ITSM leaders and practitioners.

🎯 Anforderungen

• Bachelor’s degree in computer science, Information Technology, or a related field. • Minimum of 10 years of experience in IT Service Management, IT Operations, or IT Governance. • Strong working knowledge of ITIL practices (ITIL v3 or v4). • Demonstrated experience with Incident Management, Change Management, Problem Management, and CMDB governance. • Strong working knowledge of SOX ITGCs or regulated IT controls. • Experience defining and operating metric-driven governance models. • Ability to lead through influence across technical and non-technical teams. • ITIL certification (Intermediate, Managing Professional, or equivalent) preferred. • Experience in leading IT organization-wide SOX Compliance Readiness for ITGCs preferred. • Experience supporting large-scale IT modernization or transformation initiatives preferred. • Experience partnering with Internal Audit, Security, and Compliance teams preferred. • Strong executive communication and facilitation skills preferred.

🏖️ Vorteile

• Comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. • Parental leave is available after one year. • Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity, and accident insurance. • 401(k) plan with company matching contributions. • 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.