Director, Salesforce Applications

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Jacuzzi Group

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1956

🏭 Fertigung

🏗️ Bauwesen

🏨 Gastgewerbe

Manufacturing • Construction • Hospitality

Die Jacuzzi-Gruppe ist ein Unternehmen, das für seine Innovation und Führungsrolle in der Wellness- und Hydrotherapiebranche bekannt ist. Sie bieten eine große Auswahl an Produkten, darunter Whirlpools, Swim-Spas, Saunen und eine Vielzahl von Badezimmerarmaturen. Ihre Produkte sind darauf ausgelegt, Gesundheitsvorteile wie Hydrotherapie zur Stressbewältigung und Erholung nach dem Sport zu bieten. Bekannt für ihre leistungsstarken Schwimmerlebnisse und die Zusammenarbeit mit Sportlern, innoviert Jacuzzi kontinuierlich mit Technologien wie dem SmartTub®-System für energieeffizienten Betrieb und der Integration von Infrarot- und Rotlichttherapie in ihr Angebot.

Beschreibung

• Platform Strategy & Vision • Define and own the multi-year Salesforce roadmap for Bath, aligned to business growth objectives and corporate IT strategy • Partner with the CIO to present platform strategy, ROI, and investment cases to executive leadership • Evaluate emerging Salesforce capabilities (AI, Data Cloud, Agentforce) and drive adoption strategy • Benchmark Bath’s Salesforce maturity against industry standards and build a roadmap to best-in-class • Enterprise Architecture & Governance • Own enterprise architecture for the Salesforce ecosystem, ensuring scalability, security, and alignment with IT standards • Establish and enforce platform governance frameworks: data model standards, naming conventions, configuration vs. code policies, and org health criteria • Lead architectural review of all significant enhancements and integrations; own org security model (profiles, permission sets, sharing rules) • Drive data governance strategy: data quality standards, deduplication and regulatory compliance • Team Leadership & Organizational Development • Lead, mentor, and grow a high-performing team of Salesforce administrators and developers • Define career ladders, development plans, and build a culture of continuous learning and Salesforce certification • Manage vendor relationships, SOW negotiations, implementation partners, contractor performance, and team budget • Project Portfolio Management & Implementations • Govern the full project portfolio: intake, prioritization, scoping, budgets, resource allocation, and risk management across concurrent initiatives • Lead Agile/Scrum delivery; oversee sprint planning and backlog grooming in JIRA aligned to the defined project lifecycle (Scoping, Design, Build, Testing, Training, Deploy, Maintenance) • Drive executive-level project reporting; set deadlines, assign responsibilities, and escalate critical risks to senior leadership • Salesforce architecture and process automation expert, capable of providing informed design feedback and recommendations • Salesforce Ecosystem Ownership • Own all Salesforce clouds: Sales Cloud, Service Cloud, Field Service Lightning and Experience Cloud • Oversee all integrations (e.g., ERP, website, call center, Leap, DocuSign) at an architectural and operational level • Own Salesforce licensing strategy, contract negotiations, and AppExchange product lifecycle management • Executive Stakeholder Partnership • Serve as senior technology advisor to Bath business leaders for all Salesforce strategy and investment decisions • Lead cross-functional steering committees; drive platform adoption through change management, enablement programs, and executive dashboards • Identify and champion opportunities where Salesforce can drive revenue growth, operational efficiency, or customer experience improvement • Production Support & Issue Management • Establish and own SLA frameworks for production support, incident response, and escalation paths; oversee daily stand-ups and issue resolution • Proactively monitor org health and lead root cause analysis on high-impact incidents • Salesforce Releases / Maintenance • Maintain applicable Salesforce release enhancements (3x per year); manage Critical Updates and educate the team on impact • Maintain 3rd-party AppExchange product updates; maintain configuration and code documentation within JIRA configuration workbook • Other duties as assigned

🎯 Anforderungen

• Expert-level knowledge across Sales Cloud, Service Cloud, Field Service Lightning and Experience Cloud • Deep Salesforce architecture skills: data modeling, security design, integration patterns, and org strategy • Strong technical foundation in Flow automation, Apex, LWC, and API-based integrations (including AppExchange) • Demonstrated ability to define and execute multi-year platform strategies tied to business outcomes • Executive-level communication and leadership skills; ability to translate platform strategy into business value for C-suite audiences • Advanced portfolio and project management skills; proven track record delivering high-quality, on-time, on-budget projects across a complex enterprise org • Financial acumen: experience managing platform budgets, vendor contracts, licensing strategy, and ROI modeling • Experience with integration platforms and ERP systems (Infor LN) preferred • Bachelor’s Degree in Information Technology, Computer Science, Business, or related field • Salesforce Advanced Administrator Certification Required • 10+ years of Salesforce experience; 3+ years in a senior leadership or director-level role • Experience managing Salesforce project implementations across multiple clouds in enterprise environments (500+ users preferred) • Experience leading and scaling cross-functional teams, admins, developers, and vendor partners; track record presenting technology strategy to executive leadership • Additional preferred certifications: Sales Cloud Consultant, Service Cloud Consultant, Field Service Consultant, Platform App Builder

🏖️ Vorteile

• 401(k) with matching program • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Vision insurance