Associate Director, Campaign Orchestration – EU/INTL

🕒 vor 7 Tagen

🌐 Vereinigtes Königreich, Vereinigte Staaten – Remote

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⏰ Vollzeit

🟠 Senior

👔 Direktor

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

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👻 Geisterscore 20%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Jazz Pharmaceuticals

Jazz Pharmaceuticals

1001 - 5000 Mitarbeiter

Gegründet 2003

🏥 Gesundheitswesen

🏭 Fertigung

🧬 Biotechnologie

Healthcare • Manufacturing • Biotechnology

Jazz Pharmaceuticals ist ein biopharmazeutisches Unternehmen, das sich der Entwicklung innovativer Medikamente widmet, um ernsthafte ungedeckte medizinische Bedürfnisse zu adressieren. Mit einem starken Engagement für Forschung und Entwicklung konzentriert sich Jazz auf die Schaffung lebensverändernder Therapien und betont dabei die Bedeutung von Zusammenarbeit, Vielfalt und Mitarbeiterengagement in seinen Prozessen. Das Unternehmen ist stolz darauf, die Leben der Patienten durch seine bedeutungsvollen Produktangebote zu transformieren und eine Kultur zu fördern, die Begeisterung und Flexibilität unterstützt.

Beschreibung

• Translate customer strategies into personalized, orchestrated interactions across channels and moments of the care journey • Inform orchestration decisions using customer needs, behaviors, care pathways, sites of care, and market dynamics • Shape cross-functional engagement strategies by influencing orchestration principles and resolving tradeoffs • Orchestrate coordinated omnichannel campaigns aligned to customer journeys • Apply next best action frameworks and orchestration logic to sequence and prioritize customer touchpoints • Own audience orchestration needs and translate strategy into sequenced cross-channel engagement • Define and oversee branded, non-branded, and unbranded media strategies, including channel mix, audience targeting, and campaign planning • Drive media activation and performance tracking with Customer Analytics & Insights and Customer Orchestration teams • Leverage global capabilities, standards, and tools for scalable, consistent campaign execution • Refine sequencing, identify risks, and improve effectiveness using performance, engagement, and audience experience insights • Track and manage key performance indicators and escalate risks and issues • Provide feedback to strengthen enterprise CX and customer orchestration standards • Partner with brand, medical, analytics, field engagement, market access, and enterprise CX teams • Partner with business leads across franchises and functions to execute engagement strategies • Share insights, risks, and learnings with CX peers and leadership • Partner with US campaign teams to adapt capabilities for EU and international regulatory landscapes

🎯 Anforderungen

• Bachelor’s degree in business, healthcare, technology, or related field • 8+ years of experience in omnichannel campaign orchestration, campaign planning, or related CX capabilities within a pharmaceutical organization outside of the US market • Expertise in global omnichannel campaign orchestration • Ability to design and execute coordinated engagement plans • Ability to translate brand and audience strategy into orchestration requirements, workstreams, and execution plans within a matrixed enterprise environment • Deep understanding of omnichannel data, media analytics, and campaign analytics • Proficiency in using audience engagement, performance, and experience data • Experience leveraging enterprise CX platforms, data inputs, and global capability products • Ability to independently own complex, cross-functional orchestration initiatives from strategy through execution • Advanced degree (MBA or relevant graduate degree) preferred • Experience in healthcare, pharmaceutical, or other highly regulated industries preferred • Experience working in rare disease or specialty brands preferred • Strong understanding of unique stakeholder dynamics preferred • Willingness to travel 20–30%

🏖️ Vorteile

• Medical insurance • Dental insurance • Vision insurance • Retirement savings plan • Flexible paid vacation • 20–30% travel required

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