Area Manager – Outlets

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🕒 vor 14 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $100.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

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john st.

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51 - 200 Mitarbeiter

📣 Marketing

📱 Medien

💼 Beratung

Marketing • Media • Consulting

john st. ist eine kreative Agentur mit Sitz in Toronto und Montreal, die Dienstleistungen in den Bereichen Markendesign, Strategie, Werbung, soziale Medien, Erlebnismarketing und Digitales anbietet. Die Agentur beschreibt sich selbst als eine "Anpacken-und-erledigen"-Werkstatt, die sich auf den Aufbau mutiger, äußerst sichtbarer Marken konzentriert (ihre Tagline: "we build brands that are unignorable"). Zu den namhaften Kunden zählen Home Hardware, die Canadian Stuttering Association, Sports Interaction und No Frills.

Beschreibung

• Drive sales results, KPIs, and client experience standards across all stores in the assigned area through regular, hands-on store visits • Work directly with Store Managers and associates on the selling floor to reinforce selling behaviors, product knowledge, and client engagement • Monitor daily and weekly store results and follow up promptly with Store Managers on gaps, opportunities, and action steps • Ensure each store maintains consistent client communication through client books and the CRM platform • Support Store Managers in growing client relationships, class books, and repeat business • Assist with in-store client events, appointments, and local outreach to build the client base • Coach associates and Store Managers on clienteling best practices, including outreach, follow-up, and personalized service • Partner with Store Managers to develop and execute local community outreach strategies that drive new client acquisition and expand brand awareness • Ensure every boutique maintains a consistent cadence of client events and in-store experiences that generate traffic, strengthen client relationships, and drive sales performance • Review client books and CRM activity with store teams to identify opportunities for deeper engagement • Step in personally to support client interactions and resolve escalated client issues with urgency and discretion • Reinforce a consistent, elevated client experience in line with Company standards across every store visited • Ensure each store merchandises and maintains its appearance in accordance with Company standards • Walk the floor with Store Managers to review visual merchandising, product placement, and store presentation, and direct corrections as needed • Communicate product performance, client feedback, and local market needs to the appropriate corporate partners • Maintain Loss Prevention and Inventory Control standards, and follow up on any gaps identified during store visits

🎯 Anforderungen

• Minimum 3-5+ years of Store Manager or multi-store retail leadership experience • Strong, working knowledge of retail store operations, including sales, customer service, merchandising, and inventory control • Comfortable reading and using store-level reports, including Profit and Loss statements, to guide day-to-day decisions • Hands-on experience with clienteling and CRM platforms to drive client engagement and sales • Fundamental Human Resources experience: hiring, coaching, counseling, training, and development • Demonstrated ability to train, coach, and hold Store Managers and associates accountable in person, on the floor • Strong follow-through; able to translate direction from the Director into clear action at the store level • Excellent communication and relationship-building skills with both store teams and corporate partners • Comfortable being highly visible and hands-on across multiple stores day to day • Strong dedication to delivering outstanding customer service and fostering a collaborative team environment • Proficiency in Microsoft Office, retail reporting systems, POS systems, and inventory management tools • Willingness to travel as necessary to support assigned stores (up to approximately 70%) • Ability to meet the physical demands of the role, including extended time on the selling floor and lifting up to 40 lbs.

🏖️ Vorteile

• Health insurance • Paid time off • Flexible working hours • Professional development opportunities • Bonuses