Customer Success Manager

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🕒 vor 1 Monat

🗽 New York – Remote

🗽 New York – Remote

💵 $110.000 - $140.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Junction

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2015

📚 Bildung

🤝 Non-Profit

Education • Non-profit

Junction ist eine gemeinnützige Organisation, die großangelegte, erstklassige Hackathons und Entwicklerveranstaltungen mit Fokus auf KI und Technologieinnovation durchführt. Sie organisiert Leitveranstaltungen (wie Junction 2025 in Espoo, Finnland), die Ingenieure, Designer und Unternehmensgründer für intensives projektbasiertes Lernen, Networking und Wettbewerbe mit Partnerunternehmen und Preisgeldern zusammenbringen. Junction unterstützt seine Gemeinschaft auch durch Vorveranstaltungen, Stipendien, Freiwilligenprogramme, Jobs und Online-Kanäle, um Teilnehmer und Industriepartner zu vernetzen.

Beschreibung

• Own a portfolio of 25–40 accounts across our digital health and mid-market segment • Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible • Conduct quarterly business reviews that are actually useful – not just status updates, but conversations that move things forward • Proactively identify upsell and cross-sell opportunities and work with our sales team to close them • Build a real pulse on account health – usage data, engagement signals, renewal risk – and get ahead of problems before they become urgent • Be the voice of your customers internally. Bring patterns, feedback, and frustrations to product and engineering in a way they can act on • Help define what great CS looks like for wearable and digital health customers – this is still evolving and you’ll have a real hand in shaping it • Bring a point of view on how AI tools can make CS work faster and smarter - we have budget and appetite to build this into how the team operates

🎯 Anforderungen

• 3–6 years owning accounts end-to-end. You’ve managed 20–50 accounts at a time and know how to stay on top of them without things slipping. • High agency: You don’t wait to be told what needs doing. You spot problems, form a view, and act. You have examples of things you went after in a previous role that nobody asked you to do. • Commercial confidence: You’re comfortable having pricing and renewal conversations directly. • Adaptability: You read the room quickly and flex your approach. • Technical curiosity: You’ve worked with a technical product – APIs, developer tools, data platforms, or similar – and you actually enjoyed getting into how it works. • Early-stage background: You’ve worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you. • Bring a point of view on how AI tools can make CS work faster and smarter — we have budget and appetite to build this into how the team operates.

🏖️ Vorteile

• Generous early stage options (extended exercise post 2 years employment) • Regular in-person offsites, last were in Tenerife and Miami • Monthly learning budget of $300 for personal development and productivity • Flexible, remote-first working - including $1K for home office equipment • Monthly budget of $150 to use towards a coworking space • 25 days off a year + national holidays • Healthcare coverage depending on location