Client Success Manager, Channel

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TechnologyAdvice

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

🤝 B2B

🛍️ eCommerce

📱 Medien

B2B • eCommerce • Media

TechnologyAdvice ist ein Medien- und Technologieunternehmen, das Einblicke und Empfehlungen zu B2B-Technologieprodukten und -dienstleistungen bietet. Das Unternehmen spezialisiert sich darauf, Organisationen bei fundierten Kaufentscheidungen zu unterstützen, indem es Expertenanalysen und Vergleiche verschiedener Softwarelösungen wie HR-Software, CRM, Projektmanagement-Tools und Business-Intelligence-Systemen anbietet. Durch datengesteuerte Analysen und umfassende Recherchen zielt TechnologyAdvice darauf ab, den Technologieeinkaufsprozess zu vereinfachen und wertvolle Ressourcen für Unternehmen bereitzustellen, die neue digitale Lösungen implementieren möchten.

Beschreibung

• Manage day-to-day communication for channel-supported client accounts, including vendors and partner-driven programs. • Serve as a trusted partner to channel marketers, understanding their goals and helping translate them into successful campaign execution. • Support onboarding for channel clients, ensuring expectations, timelines, and deliverables are clearly aligned across all stakeholders. • Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise. • Proactively identify and present cross-sell and upsell opportunities by analyzing campaign performance, client needs, and partner goals, helping drive retention and long-term account growth. • Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions. • Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success. • Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations.

🎯 Anforderungen

• 1–2 years of experience in sales, client success, account management, or a related role supporting or working within the IT Channel space. • Familiar with the channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller relationships. • A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom. • Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy. • Highly organized, able to juggle multiple accounts while still giving each client personal attention and care. • Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers. • Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals. • Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date. • Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations. • A proactive problem-solver who doesn’t just spot issues but takes initiative to resolve them and suggest improvements. • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward. • Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success.

🏖️ Vorteile

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. • Remote-First Culture: Work from the comfort of your home. • Flexible PTO: Take the time you need, when you need it. • Health Coverage: Medical, dental, and vision plans for you and your family. • Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage. • 401K with Match: Secure your future with our company-matched retirement savings. • Paid Parental Leave: Support for new parents during life’s special moments. • Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements. • Pet Insurance: Care for your furry family members. • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. • Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning. • Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years. • In-Office Perks: Enjoy catered lunches for our in-office team.