Customer Success Manager

🕒 vor 1 Monat

🗽 New York – Remote

🗽 New York – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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The Hello Team

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2021

🤝 B2B

🎯 Rekrutierung

B2B • Recruitment

Das Hello Team ist ein B2B-Anbieter von strukturierten Offshore-Beschaffungslösungen und Managed Workforce-Lösungen. Sie rekrutieren, beschäftigen und betreiben dedizierte Nearshore- und Offshore-Teams in über 30 Ländern und bieten Remote-Beschäftigung, BPO-Dienstleistungen, Anrufbeantwortungsdienste und Callcenter-Ausbau mit vor Ort Rekrutierung, US-basierter operativer Aufsicht, Schulung und Echtzeit-Workforcemanagement. Das Unternehmen legt Wert auf Verantwortlichkeit, Leistungsüberwachung und kulturelle Ausrichtung für Kunden im Gesundheitswesen, in der Versicherungsbranche, im Immobilienwesen, im Bereich der professionellen Dienstleistungen und anderen Sektoren.

Beschreibung

• Attend and support client onboarding meetings to ensure a smooth implementation process • Conduct weekly follow-ups with clients to provide support and address questions or concerns • Monitor client needs and requirements and provide timely updates • Ensure tasks, requests, and deliverables are completed in a timely manner • Train clients on the newly released portal and ensure proper platform adoption • Develop and maintain training materials and resources for employers • Coordinate with internal teams to resolve client issues and operational requests efficiently • Track and document client feedback to identify opportunities for service improvement • Prepare periodic client check-in meetings to review progress and performance • Lead client check-in meetings to discuss updates and upcoming needs • Perform other duties related to the position as assigned

🎯 Anforderungen

• Proficient level of English (written and spoken) • Excellent interpersonal and communication skills • Experience as a Customer Success Manager or similar roles in the BPO industry or similar field • Strong organizational skills and attention to detail; proficient in project management software (e.g., Asana or similar tools) • Friendly and personable demeanor • Strong sense of ownership and accountability • Highly responsible and dependable, with the ability to work in a fast-paced environment • Strong leadership skills with a growth mindset and a high-performance attitude • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, proactive, reliable, self-motivated, and confident approach • Positive attitude and the ability to learn and adapt quickly • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

🏖️ Vorteile

• 100% remote work • Compensation in USD • Full-time position with 40 hours weekly • Great work environment with potential for growth