Enterprise Customer Success Manager

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SOCi, Inc.

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2012

🤖 Künstliche Intelligenz

🤝 B2B

🛍️ eCommerce

Artificial Intelligence • B2B • eCommerce

SOCi, Inc. ist eine transformative Digitalmarketing-Plattform, die für Unternehmen mit mehreren Standorten entwickelt wurde und eine Suite von Tools bietet, die von künstlicher Intelligenz unterstützt werden. Die innovative SOCi-Plattform ermöglicht es Unternehmen, ihre lokalen Marketingbemühungen durch verschiedene Anwendungen wie Genius Search, Genius Social und Genius Reviews zu automatisieren und zu optimieren, wobei der Schwerpunkt auf der Verbesserung der Sichtbarkeit und des Engagements an allen Standorten liegt. Durch die Rationalisierung von Arbeitsabläufen und den Einsatz von KI hilft SOCi Marken, ihre Online-Präsenz zu maximieren und effizient auf Kundeninteraktionen zu reagieren.

Beschreibung

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio. • Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty. • Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations. • Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality. • Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling. • Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence. • Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement. • Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management. • Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences. • Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.

🎯 Anforderungen

• 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members. • Extensive experience leading and significantly impacting sales and advanced customer success outcomes. • Driven by personal, team, and company achievement, with a commitment to excellence. • Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices. • Proven track record of interacting with and influencing C-level executives. • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned. • Education: Bachelor's degree or equivalent education and relevant experience.

🏖️ Vorteile

• Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs