Senior Associate, Financial Benefits – Retirement

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🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $70.215 - $83.050 / Jahr

⏰ Vollzeit

🟠 Senior

💸 Finanzplanung und Analyse (FP&A)

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Justworks

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2012

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Justworks ist ein Unternehmen, das eine Plattform für Geschäftsmanagement bietet, einschließlich Mitarbeitervorteilen, Gehaltsabrechnung und Compliance-Unterstützung. Es vereinfacht die Prozesse, mit denen kleine und mittelständische Unternehmen im Bereich Personalwesen konfrontiert sind, und erleichtert das effiziente Management von Mitarbeiterbedürfnissen. Justworks hat das Ziel, Arbeitgebern zu helfen, sich auf ihr Kerngeschäft zu konzentrieren, während die reibungslose HR-Betriebsführung gewährleistet wird.

Beschreibung

• Support the handling of escalated or complex cases involving the administration of benefits, including but not limited to: • Oversee and negotiate SOP creation and adherence in conjunction with our partner • Flag SLA compliance issues and recurring themes with our partner • Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs) • Work closely with internal Benefit Specialist team to identify patterns of outreach to improve customer experience • Share resources such as Confluence pages to the Customer Success team that can clarify SOPs • Build out and maintain internal benefit resources (help articles, training decks, process documentation, etc.) • Participate in internal and regulatory audits of partners, products, and systems • Assist Team Lead with new-hire training for the Associates position • Work closely with third party partner to resolve escalated issues and raise up recurrent problems or system changes • Act as backup to Team Lead on Partner calls including relaying weekly operational issues, feedback, and questions • Work with internal teams and third party partner to track and administer all recurring processes in adherence with deadlines • Consistently evaluate current processes and create new policies and documentation surrounding plan maintenance and servicing guidelines • Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues • Lead feature requests and use-cases to improve backend functionality by working closely with Engineering stakeholders

🎯 Anforderungen

• Minimum of 3 years of work experience in a similar role • Experience working in a fast-paced, data-driven environment • Experience working cross-functionally • Experience with partnership management • Experience with Jira and Confluence or similar software • Ability to work both independently and as a team • Strong analytical, written and verbal communication skills • Ability to learn new technologies quickly • Partnership management experience preferred • SQL knowledge preferred • Knowledge of Employer Sponsored Benefit Plans required • Advanced knowledge of Financial Benefits required • Experience in 401(k) and knowledge of employer-sponsored benefit plans required • QKA, RPF certification, or equivalent strongly preferred

🏖️ Vorteile

• Great benefits • Wellness program offerings • Company retreats