Senior Manager, DME Customer Order

🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $117.000 - $160.000 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Manager

👻 Geisterscore 35%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Kestra Medical Technologies, Inc.

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2014

🏥 Gesundheitswesen

🔧 Hardware

☁️ SaaS

Healthcare • Hardware • SaaS

Kestra Medical Technologies, Inc. ist ein Medizintechnikunternehmen, das den tragbaren Kardioverter-Defibrillator (WCD) ASSURE und eine integrierte Plattform für Fernpatientenmanagement entwickelt. Das ASSURE-System kombiniert ein tragbares Gerät mit autonomer Erfassung, Arrhythmieerkennung und wirksamer Defibrillationstherapie sowie die Kestra CareStation-Plattform zur Fernüberwachung und eine Patienten-Mobile-App zur Unterstützung der Überwachung, Compliance und telemedizinisch unterstützter Pflege für Patienten mit erhöhtem Risiko eines plötzlichen Herzstillstands (SCA). Kestra legt den Schwerpunkt auf digitale Gesundheit, intelligente Wearables, mobile Konnektivität und lebensrettende therapeutische Interventionen und sponsert klinische Bewertungen wie die ACE-PAS-Studie, um die Leistung und Sicherheit in der realen Welt zu demonstrieren.

Beschreibung

• Lead and develop Customer Order Managers, establishing accountability for operational performance, engagement, and talent development • Coach and mentor managers in leadership effectiveness, decision-making, change management, and organizational influence • Establish leadership expectations, operating rhythms, and performance standards across Customer Order teams • Evaluate leadership effectiveness and provide coaching, development planning, and performance management • Oversee workforce planning and organizational design, including management structures, capacity, and leadership coverage • Lead execution of the Benefit Verification automation and AI roadmap, including prioritization, business cases, and delivery oversight • Partner with Revenue Cycle leadership to evolve the Benefit Verification target operating model, including outsourcing, span of control, shift coverage, workforce planning, and organizational structure • Anticipate and respond to payer, regulatory, and market shifts, translating changes into roadmap items with owners and timelines • Establish and improve cost-to-serve KPIs, including cost per order, cost per dispatch, cost per Benefit Verification, and fully loaded cost per FTE • Partner with Finance and RCM Analytics to quantify downstream financial impact and report results monthly to leadership • Drive productivity and unit-economics improvements through automation, process redesign, and elimination of non-value-added work • Manage regional COS leaders, including performance evaluations and goal setting • Resolve complex operational issues and incorporate solutions into daily processes and workflows • Participate in hiring, training, and coaching while fostering respect, engagement, and accountability • Partner with Commercial and Clinical stakeholders to remove barriers affecting order conversion, documentation acquisition, and patient outcomes • Ensure operational control, leadership oversight, and performance management for benefits verification activities • Collaborate with Revenue Cycle management and other Kestra leaders to align processes • Lead or participate in cross-functional initiatives for operational efficiency, financial improvement, and cost reduction • Provide departmental reporting and statistics to the Director of Revenue Cycle • Participate in on-call and off-hour coverage, including evenings, weekends, and holidays • Maintain patient confidentiality under the company’s Pledge of Confidentiality • Directly manage Customer Order Specialist Managers, conduct performance reviews, provide feedback, and help set professional development goals • Perform other duties as assigned

🎯 Anforderungen

• Bachelor’s degree or equivalent years of industry experience • Five (5) or more years managing Revenue Cycle functions • Seven (7) or more years of Revenue Cycle experience • Consistently detail-oriented and thorough • Advanced written and verbal communication skills, including excellent grammar • Advanced reading and comprehension abilities • Advanced analytical skills • Advanced multi-tasking skills • Advanced organizational and prioritization skills, with strong ability to meet strict deadlines • Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and intermediate to advanced Microsoft Excel • Must be eligible to work for any employer in the U.S.; Kestra cannot sponsor or take over sponsorship of visas • Willingness to participate in drug testing as a condition of employment • Occasional travel, less than 15% • Preferred: Master’s degree • Preferred: Three (3) or more years leading management-level team members • Preferred: Experience with HCPCS procedure codes and ICD-10 codes • Preferred: Experience in order intake and benefit verification • Preferred: Experience in Government and Commercial payor programs and requirements • Preferred: Experience processing orders for Wearable Cardioverter Defibrillators or other Cardiac DME devices

🏖️ Vorteile

• Medical insurance • Dental insurance • 401K with Match • Bonus • Remote work environment • Occasional travel, less than 15%