Delivery Manager

đź•’ vor 10 Tagen

🏄 California – Remote

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đź’µ $156.360 - $296.880 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

đźź  Senior

đź‘” Manager

🦅 H1B-Visum-Sponsor

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đź‘» Geisterscore 1%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Kyndryl

Kyndryl

10.000+ Mitarbeiter

GegrĂĽndet 2021

đź’Ľ Beratung

📦 Logistik

🏥 Gesundheitswesen

Consulting • Logistics • Healthcare

Kyndryl ist ein führender Anbieter von IT-Infrastruktur-Services und betreut weltweit Tausende von Unternehmenskunden. Das Unternehmen ist auf das Design, den Aufbau, den Betrieb und die Modernisierung komplexer, geschäftskritischer Informationssysteme spezialisiert. Kyndryl bietet ein breites Portfolio, darunter IT Consulting, Cloud Services, Cybersecurity, Data- und AI-Lösungen sowie die Transformation des Digital Workplace. Mit starkem Fokus auf Innovation, Partnerschaften und Co-Creation unterstützt Kyndryl Unternehmen dabei, IT-Komplexität zu bewältigen und operative Exzellenz zu erreichen. Das Unternehmen ist in verschiedenen Branchen tätig, darunter Automotive, Healthcare, Banking und weitere, und liefert Expertise und Lösungen für branchenspezifische Herausforderungen. Das globale Netzwerk und die strategischen Allianzen von Kyndryl befähigen Unternehmen, sich an die sich wandelnde Technologielandschaft anzupassen und ihre geschäftskritischen Systeme zuverlässig und effizient zu betreiben.

Beschreibung

• Provide overall leadership and governance for Data Protection, Disaster Recovery, Backup & Recovery, and Cybersecurity Services • Lead the Disaster Recovery and resiliency program, including operational readiness, DR planning, testing/exercises, recovery capabilities, remediation, and executive governance • Oversee day-to-day service delivery and performance against contractual commitments, SLAs, security requirements, compliance obligations, and customer expectations • Establish customer governance with executive reviews, service performance, risks, issues, priorities, and improvement plans • Serve as the primary leadership point of contact for major incidents, escalations, service risks, and critical recovery events • Lead cross-functional technical and delivery teams across storage, backup, recovery, infrastructure, security, resiliency, and related service areas • Develop and manage budgets, forecasts, resource plans, utilization, and overall financial performance • Identify operational and delivery risks and ensure mitigation, ownership, and executive visibility • Drive continuous service improvement through problem management, process improvement, automation, standardization, and operational efficiency • Lead strategic projects and transformation initiatives improving resilience, recoverability, cybersecurity posture, and service quality • Partner with architecture, engineering, operations, security, and customer teams to introduce new capabilities and modernize existing services • Identify opportunities for automation, innovation, and new service capabilities • Develop customer executive relationships and act as a trusted advisor on resiliency, recovery, and service-delivery strategy • Lead and mentor a geographically distributed team of technical specialists

🎯 Anforderungen

• Strong experience leading large-scale infrastructure or managed-services delivery in a complex enterprise environment • Direct Disaster Recovery and resiliency experience, including DR planning, testing, recovery execution, governance, and continuous improvement • Experience with Data Protection, Backup & Recovery, storage, and infrastructure technologies • Working knowledge of cybersecurity operations, security controls, risk management, and regulatory/compliance requirements • Demonstrated experience managing customer relationships and executive-level governance • Strong program and project management capabilities with experience managing multiple concurrent initiatives • Experience managing financial performance, budgets, resource planning, and service-delivery commitments • Strong understanding of ITIL/service management disciplines, including incident, problem, change, and service-level management • Ability to lead geographically distributed, cross-functional technical teams • Strong communication, executive presentation, negotiation, and stakeholder-management skills • Proven ability to operate effectively during major incidents and high-pressure recovery situations • Experience supporting a large healthcare or highly regulated enterprise environment • Experience with enterprise DR, cyber recovery, backup and storage platforms • Experience driving automation, operational transformation, and continuous improvement • Relevant certifications in areas such as PMP, ITIL, Disaster Recovery/Business Continuity, cybersecurity, cloud, or infrastructure technologies

🏖️ Vorteile

• Discretionary annual bonus program based on performance • Medical and dental coverage • Disability benefits • Retirement benefits • Paid leave • Paid time off • Employee learning programs and access to certifications, including Microsoft, Google, Amazon, and Skillsoft • Company-wide volunteering and giving platform • Professional development opportunities • Access to state-of-the-art resources • Employee support through Kyndryl Inclusion Networks

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