Solutions Architect

🕒 vor 3 Monaten

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💻 Lösungsingenieur

Jetzt Bewerben

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Lakeside Software

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

☁️ SaaS

🏢 Unternehmen

⚡ Produktivität

💰 Private Equity Round im 2020-02

SaaS • Enterprise • Productivity

Lakeside Software ist ein Anbieter von SysTrack, einer KI-gesteuerten Plattform für Digital Employee Experience (DEX) und Endpoint-Observabilität, die Unternehmen mit großen, komplexen IT-Infrastrukturen eine umfassende Echtzeiteinsicht in Endpoints ermöglicht. Die Plattform sammelt hochfrequente Telemetriedaten von Endpoints, um proaktive IT-Operationen, Ursachenanalyse, Hardware- und Softwareoptimierung, Reduzierung von Helpdesk-Anfragen, Compliance-Überwachung und Daten für KI/ML-Initiativen zu ermöglichen. Lakeside bietet diese Funktionalität für Enterprise-IT-Teams als Softwarelösung, die in übliche Unternehmenswerkzeuge und -plattformen integriert ist.

Beschreibung

• Serve as the technical lead during the sales cycle, partnering with Account Executives, Channel Partners, and Customer Success to design and present SysTrack solutions aligned to customer objectives. • Lead technical discovery sessions to understand customer environments, business challenges, and success criteria. • Deliver product demonstrations, architecture reviews, and proof of value engagements tailored to enterprise customer use cases. • Design scalable, secure solution architectures that align with customer infrastructure, security, and compliance requirements. • Support pilots and evaluations, including configuration guidance, troubleshooting, and performance validation. • Act as a trusted technical advisor to customers, engaging with stakeholders across IT operations, digital workplace, security, and executive leadership. • Collaborate with Product Management and Engineering to provide feedback on customer requirements, competitive insights, and market trends. • Support enablement of partners and internal teams through technical training, documentation, and best practice guidance.

🎯 Anforderungen

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience. • Proven experience in a Solutions Architect, Sales Engineer, or technical consulting role within enterprise software or SaaS environments. • Strong understanding of endpoint technologies, Windows environments, virtual desktops, application performance, and enterprise IT architectures. • Ability to clearly communicate complex technical concepts to both technical and non technical audiences. • Experience engaging at multiple levels of an organization, including senior IT leadership. • Comfortable working in a fast paced, customer facing environment.

🏖️ Vorteile

• Medical, Dental & Vision Insurance • Flexible Spending • Short & Long Term Disability Insurance • Company Paid Life & Voluntary Life & AD&D Insurance • 401(k) matching • 11 Days Observed Holidays • 20 Days PTO • 5 Days Paid Sick Time • Opportunities for career development and growth • A collaborative and supportive team culture