National Account Manager

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Libra Solutions

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

💼 Beratung

🏥 Gesundheitswesen

📦 Logistik

Consulting • Healthcare • Logistics

Libra Solutions ist ein Unternehmen, das sich der Entlastung bei Rechtsstreitigkeiten verschrieben hat, indem es technologische Innovation und finanzielle Stärke nutzt. Ziel ist es, das Spielfeld bei Rechtsstreitigkeiten auszugleichen und gerechte Ergebnisse unabhängig von finanziellen Ressourcen zu ermöglichen. Die Angebote von Libra Solutions umfassen die Verbesserung kritischer Arbeitsabläufe durch Technologie, die Bereitstellung von Finanzierung für Kläger bei Personenschäden, den Kauf oder die Finanzierung von medizinischen Forderungen und die Bereitstellung von Erbschaftsfinanzierung. Ihre Personal Injury Solutions Plattform erleichtert reibungslosere Abläufe für Anwälte und Gesundheitsdienstleister, während Oasis Financial Kläger bei Personenschäden unterstützt, die auf eine Einigung warten. MedLien® Solutions hilft Gesundheitsdienstleistern, indem sofortige Liquidität bereitgestellt wird. Darüber hinaus bieten sie Erbschaftsfinanzierung, um Erben den schnelleren Zugang zu ihrem Erbe zu ermöglichen. Libra Solutions setzt sich für Führung und Integrität ein und beteiligt sich aktiv an gemeinnützigen Organisationen, die sich für den Zugang der Patienten zur Gesundheitsversorgung und verantwortungsbewusste Verbraucherkredite einsetzen.

Beschreibung

• Serve as the primary relationship owner for MoveDocs' largest and most strategic law firm partnerships. • Build and maintain trusted relationships with firm leadership and key stakeholders. • Develop a comprehensive understanding of each firm's structure, objectives, workflows, office locations, and market dynamics. • Act as the internal subject matter expert on assigned accounts and ensure alignment across departments. • Lead regular business reviews, market visits, and strategic planning discussions. • Proactively identify workflow breakdowns and implement corrective actions before they affect scheduling, settlement timelines, or customer satisfaction. • Own forward-looking account plans, forecast top-of-funnel growth, and partner with Revenue, Operations, and Analytics leadership on staffing models. • Monitor account performance using operational and financial metrics, client feedback, and Power BI dashboards. • Drive preventative process improvements, tighter execution discipline, and sustainable service results. • Coordinate cross-functional resources to resolve issues and improve execution. • Establish expectations with law firm partners regarding quality, responsiveness, and workflow adherence. • Drive continuous improvement in workflows, communication, service delivery, SLAs, and mutual accountability. • Build partnerships across Operations, Revenue, Product, and Executive Leadership. • Lead through influence, facilitate root-cause analysis, and align stakeholders around solutions. • Own issue resolution end-to-end and maintain accountability through implementation. • Partner with Regional Vice Presidents and Operations leaders to ensure consistent execution across locations. • Maintain regular visibility within assigned firms through travel and in-person engagement. • Ensure MoveDocs service standards are delivered consistently across offices and markets. • Drive revenue growth, retention, expansion, client satisfaction, settlement-rate achievement, forecast accuracy, escalation reduction, platform adoption, and successful cross-functional initiatives. • Complete quarterly business reviews with firm leadership. • Within 90 days, establish credibility, develop 2027 top-of-funnel forecasts, and create remediation plans for the top 3–5 risks per relationship. • Within 6 months, reduce escalations, improve operational metrics including settlement rate, and implement at least one scalable workflow improvement per relationship.

🎯 Anforderungen

• Proven success managing complex, enterprise-level client relationships. • Experience managing operationally complex accounts where success depends on workflow execution. • Strong executive communication and relationship management skills. • Ability to analyze data, identify trends, and translate insights into action. • Demonstrated experience leading cross-functional initiatives without direct authority. • Strong operational mindset focused on accountability, execution, and continuous improvement. • Track record of driving behavior change with external partners or customers. • Comfort operating in an ambiguous environment and taking ownership without clear authority. • Ability to lead through influence. • Ability to travel regularly to support client relationships and business objectives. • Strategic thinking. • Relationship building. • Operational drive. • High accountability. • Collaboration and influence. • Proactive problem solving. • Customer focus and strong business acumen.

🏖️ Vorteile

• Competitive compensation • Choice of multiple medical plans • Dental insurance • Vision insurance • Life insurance • 401(k) with generous company match • Flexible spending accounts for medical and dependent expenses • Time off to recharge