Manager, Scheduling Strategy – Optimization

🕒 vor 2 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $100.000 - $120.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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LifeStance Health

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

💼 Beratung

🛡️ Versicherung

🏥 Gesundheitswesen

💰 Private Equity Round im 2016-12

Consulting • Insurance • Healthcare

LifeStance Health ist ein Anbieter umfassender Dienstleistungen im Bereich der psychischen Gesundheit und bietet Betreuung durch persönliche und Telehealth-Termine für verschiedene psychische Erkrankungen wie Angststörungen, Depressionen, ADHS und mehr an. Mit einem großen Netzwerk von lizenzierten Klinikern, einschließlich Psychiatern, Psychologen und Therapeuten, passt LifeStance Health Pflegepläne an individuelle Bedürfnisse an. Das Unternehmen akzeptiert eine Vielzahl von Versicherungsplänen, um psychische Gesundheitsversorgung für ein breites Publikum zugänglich zu machen. Zu den Dienstleistungen gehören Therapie, psychiatrische Bewertungen, Medikamentenmanagement und psychologische Tests in zahlreichen Bundesstaaten.

Beschreibung

• Lead the design, launch, and ongoing optimization of a centralized schedule template build function for clinician onboarding and schedule updates • Define the end-to-end operating model for schedule template build requests, including intake, approval, prioritization, completion, quality review, escalation, and performance tracking • Partner with Practice Operations, Clinical leadership, Technology, EHR implementation teams, and other stakeholders to define requirements, clinician needs, system constraints, and dependencies • Create and maintain scalable SOPs, workflows, job aids, and team processes across markets and service lines • Establish service expectations, SLAs, decision rights, escalation pathways, and stakeholder communication routines • Build, manage, and develop a team of schedule build analysts • Develop relationships with local operations teams and clinicians to gather feedback, support adoption, and improve processes • Monitor process performance, capacity, request volume, turnaround times, quality outcomes, and stakeholder feedback • Analyze schedule templates, operational feedback, and access/utilization trends to identify optimization opportunities • Lead schedule template optimization initiatives with operations, clinicians, clinical leadership, and Technology • Develop scalable processes, standards, and feedback loops for continuous improvement • Translate operational insights into recommendations and leadership materials • Drive projects from concept through implementation, managing workplans, dependencies, blockers, and operational handoff

🎯 Anforderungen

• Bachelor’s degree required • Minimum of 5 years of experience in healthcare scheduling operations • Prior people management experience required • Experience with EHR, preferably athena, scheduling, service desk, or workflow management processes required • Experience building or scaling a centralized operational function, shared service, or support team required • Experience developing SOPs, workflows, business requirements, service expectations, or operational playbooks required • Experience partnering with clinical, operational, and technology stakeholders preferred • Experience working closely with senior leadership and cross-functional stakeholders required • Experience optimizing supply and demand dynamics or scheduling optimization required • Strong process design and operational implementation skills • Proven cross-functional collaboration and requirements-definition ability • Ability to translate clinician needs and business requirements into scalable processes • Strong people leadership skills, including hiring, training, management, and team development • Excellent project management skills • Strong written and verbal communication skills • Comfort working in systems-oriented environments and with technology teams • Strong judgment and problem-solving skills • Ability to build trusted relationships with operations teams, clinicians, and cross-functional partners • Inclusivity and cultural awareness • Ability to evaluate workflows and schedule templates for optimization • Ability to travel as needed, up to 30% • Ability to meet stated physical requirements, including lifting or moving objects up to 25 pounds

🏖️ Vorteile

• Medical insurance • Dental insurance • Vision insurance • AD&D insurance • Short- and long-term disability insurance • Life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program • Competitive bonus plan