Localization Account Manager

🕒 vor 2 Monaten

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Localize

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2015

☁️ SaaS

🤝 B2B

🏢 Unternehmen

SaaS • B2B • Enterprise

Localize ist eine cloudbasierte, codefreie Lokalisierungs- und Übersetzungsmanagementplattform, die Unternehmen dabei hilft, Websites, Web- und mobile Apps, E-Mails, Dokumente und Video-Untertitel schnell zu übersetzen und zu lokalisieren. Dabei werden KI-gestützte maschinelle Übersetzungen mit menschlichen Überprüfungs-Workflows kombiniert. Die Integration erfolgt über ein einfaches JavaScript-Tag und unterstützt eine breite Palette von Plattformen (WordPress, Webflow, Zendesk, ReadMe) und Tech-Stacks (React, Django, Python). Sie bietet automatisierte Inhaltserkennung, Entwickler-Tools, einen On-Page-Editor sowie Sicherheit und Compliance auf Unternehmensniveau. Localize richtet sich an B2B-Kunden und Unternehmenskunden, die mehrsprachige Erlebnisse skalieren, globales Engagement verbessern und Übersetzungskosten mit beratender Einführung und einem engagierten Kundenservice reduzieren möchten.

Beschreibung

• Own a portfolio of strategic accounts, building trusted relationships with both executive stakeholders and day-to-day users. • Act as a strategic advisor by aligning customer goals with product capabilities to drive measurable business outcomes. • Conduct regular check-ins, QBRs, and strategic planning sessions to reinforce value and maintain alignment with evolving customer needs. • Monitor account health metrics (e.g., engagement, usage, NPS) and take proactive, data-driven actions to reduce risk and improve satisfaction. • Own renewal and expansion targets within your book of business. • Carries a quarterly retention and expansion goals aligned to departmental targets. • Own the full customer lifecycle post-sale, including adoption, retention, renewal, and expansion. • Identify and execute upsell, cross-sell, and expansion opportunities through strategic account planning and needs discovery. • Build strategic relationships to enable cross selling within an organization • Develop a deep understanding of client accounts to identify growth opportunities and drive expansion through strategic, consultative account planning. • Drive renewals by demonstrating value, identifying upsell opportunities, and minimizing churn risks. • Proactively manage customer relationships to ensure satisfaction, minimize churn, and drive long-term retention through consistent engagement and value delivery. • Contribute to evolving the Customer Success playbook by sharing best practices, process improvements, and strategic insights. • Serve as the voice of the customer by collecting insights and feedback to inform Product, Marketing, and Support roadmaps. • Support the creation of customer success stories, case studies, and user groups to showcase impact and foster community. • Collaborate cross-functionally to improve the end-to-end customer experience and surface opportunities for platform enhancements. • Lead onboarding for new customers, ensuring successful implementation, early engagement, and a smooth handoff from Sales. • Collaborate with Support and Product teams to resolve issues early and ensure customers realize initial value quickly. • Conduct training sessions, webinars, and enablement initiatives to promote self-sufficiency and drive product stickiness.

🎯 Anforderungen

• 3+ years of experience in a Customer Success, Account Management, or Client Partner role within a B2B SaaS environment • Proven ability to own and grow revenue from existing customer accounts through cross-selling, upselling, and partnership development • Excellent communication and executive presence; comfortable engaging C-level stakeholders • Strong technical fluency and ability to translate product value to business outcomes (HTML/CSS/JavaScript familiarity is a plus) • Highly organized, metrics-driven, and able to manage multiple priorities independently in a fast-paced environment • Brings a disciplined approach to CRM hygiene and leverages tools like HubSpot to track key performance metrics, maintain accurate customer data, and support reporting workflows that enable data-driven decision-making • A proactive mindset with a bias toward action, you don’t wait for issues to escalate; you anticipate customer needs, address risks early, and work cross-functionally to ensure long-term success and satisfaction • A genuine team player mindset, fostering collaboration, empathy, and accountability across departments. • Proactively shares knowledge, supports peers, and contributes to a unified approach that drives customer satisfaction, renewals, and growth • A strategic mindset with the ability to identify and nurture partnerships such as integrations, co-marketing initiatives, and referral programs that deliver mutual value and drive business growth.

🏖️ Vorteile

• Competitive salary • 401(k) plan + 4% matching • 100% company-paid health, dental, and vision insurance • Company-paid life insurance and AD&D insurance • Work anywhere in North America (we are 100% remote) • New Macbook (or computer of your choice) • Monthly stipend for home internet costs • Generous PTO package