Senior Service Solutions Analyst

🕒 vor 26 Tagen

🏄 California – Remote

🏄 California – Remote

⏰ Vollzeit

🟠 Senior

🧐 Business-Analyst

Jetzt Bewerben

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Loftware

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1986

☁️ SaaS

🏢 Unternehmen

SaaS • Enterprise • Manufacturing

Loftware ist ein Anbieter von cloudbasierter Software für Etikettierung und Verpackungsdesign-Management für globale Unternehmen. Seine SaaS-Plattform zentralisiert das Etikettendesign, den Druck, die Compliance und die Workflow-Automatisierung, integriert sich mit ERP-Systemen (SAP, Oracle, Microsoft Dynamics) und anderen Geschäftssystemen und unterstützt regulierte Branchen wie Biowissenschaften, Medizintechnik und Pharma sowie die Fertigungsindustrie und Konsumgüter. Die Lösungen von Loftware ermöglichen compliancebereite Validierungen, Hochgeschwindigkeitsdruck, vernetzte Verpackungen (QR/GS1 Digital Link) und verbesserte Rückverfolgbarkeit und Markteinführungszeit entlang der Lieferketten.

Beschreibung

• Partner with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings • Translate customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs) • Collaborate closely with Sales, Services Sales leadership, Delivery Managers, Solution Architects, and Technical Consultants to develop value-based service proposals • Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards • Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks • Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience • Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience

🎯 Anforderungen

• 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS • Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control • Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid) • Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations • Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders • Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment • Ability to travel to a limited extent, as needed • Bachelor's degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience) • Professional certifications (e.g., PMP, ITIL, Agile) are a plus.

🏖️ Vorteile

• Comprehensive training • Emphasis on employee development • Inclusion, diversity, and belonging initiatives