Systems Integration Manager

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Lola Blankets

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1 - 10 Mitarbeiter

Gegründet 2021

🛍️ eCommerce

👥 B2C

eCommerce • B2C

Lola Blankets ist eine verbraucherorientierte E-Commerce-Marke, die über einen Online-Shopify-Store luxuriöse Kunstfell- und Gewichtsdecken, Kissen, Haustierzubehör, Kerzen und verwandte Haushaltswaren entwirft, vermarktet und verkauft. Das Unternehmen legt Wert auf weiche, maschinenwaschbare, OEKO-TEX® zertifizierte Materialien, modernes Design, Geschenk- und Firmenprogramme und betreibt eine Wohltätigkeitsinitiative (Blankets for the Brave), die Brustkrebspatienten unterstützt.

Beschreibung

• Build and maintain visibility of Lola’s order flow to proactively identify individual anomalies from Shopify (or other sales channels) through fulfillment. • Own daily monitoring of customer order flow; investigate exceptions and escalate findings with proposed operational impact and solutions. • Own the technical investigation and resolution of anomalies, partnering effectively with internal and external counterparts to understand, resolve, and prevent recurrence. • Work with the Operations team, vendors, and others to develop SOPs for how Lola can respond to technical risks that cannot be eliminated. • Serve as Lola’s primary technical counterpart for ERP and WMS providers, while maintaining strong working relationships with all other vendors, including the Shopify webdev agency. • Partner with 3PLs to roll out and test warehouse automation software and hardware, ensuring no disruptions to customer service or changes to existing system configurations. • Partner with the eCommerce team, Shopify webdev agency, ERP team, and others to test and release new capabilities, including an improved presales capability. • Collaborate with vendors to co-create feature requests, change roadmaps, and issue resolutions; hold them accountable to following best practices and upholding SLAs. • Own technical preparation and readiness for every major sale event, including end-to-end volume stress testing, risk identification, and proactive mitigation. • Build the institutional knowledge that turns peak readiness from an afterthought into a core, repeatable process. • Build and maintain an accurate map of Lola’s systems and order flow. • Document system behavior in a way that is accessible to non-technical stakeholders. • Build and maintain a prioritized backlog of systems improvements – identifying structural gaps, fragile integration points, and vendor dependencies – sourced from stakeholders across the business. • Anticipate systematic risks and improvements before they cause operational problems. Evolve the technical infrastructure as Lola adds channels, products, and complexity.

🎯 Anforderungen

• 4-7 years of experience in a systems integration, technical operations, or platform engineering role - ideally in a DTC, retail, or consumer environment. • Operator-first mindset: you understand how business value is created - by working quickly and making current systems progressively better. • Able to operate without a technical direct manager. • Shopify Plus experience – admin API, webhooks, Flows, the app ecosystem, stress testing, best practices. • Strong technical fluency – SQL, data queries, API fluency, root cause diagnosis, scripts. • AI-native: demonstrated curiosity and ability to reach better answers faster using availability AI tools (e.g., for root cause analysis, query generation, or documentation), while recognizing their limitations. • You own outcomes, not tasks.

🏖️ Vorteile

• Competitive salary (commensurate with experience) • Comprehensive benefits package (health, dental, vision, PTO) • 401K with company match • 21 days paid vacation + most federal holidays • 16 weeks paid birth parent leave; 8 weeks for non-birth parents • 55% off Lola Blankets for friends and family • Flexible remote work environment • Opportunities for career growth and leadership as the company scales