Customer Success Agent

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MDN Group

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2003

💼 Beratung

💸 Finanzen

🏢 Unternehmen

Consulting • Finance • Enterprise

Die MDN Group ist eine Beratungsboutique für Strategie und Corporate Finance mit über 20 Jahren Erfahrung. Das Unternehmen ist auf Mergers & Acquisitions (M&A), Corporate Finance und strategische Beratung spezialisiert und unterstützt Kunden dabei, ihre zentralen strategischen Ziele zu erreichen. Die MDN Group steht für Professionalität, Effizienz, Unabhängigkeit und die Praxistauglichkeit ihrer Lösungen und baut dabei auf umfassende Expertise, Erfahrung und tiefes Branchenverständnis. Dank ihrer internationalen Präsenz betreut sie ein breites Spektrum von Kunden in unterschiedlichsten Branchen.

Beschreibung

• Act as the first point of contact for customers, handling a consistent volume of incoming and outgoing calls, emails, tickets, and chats across multiple platforms. • Provide exceptional customer service by listening carefully, understanding the issue, and offering a solution or escalation as needed. • Consistently meet or exceed KPIs, with an emphasis on growth and development. • Build and maintain strong relationships with internal and external customers, demonstrating empathy and professionalism at all times. • Use structured troubleshooting techniques and technical expertise to resolve customer inquiries efficiently. • Escalate unresolved issues and recurring trends to line managers, ensuring problems are addressed at the appropriate level. • Participate in ongoing training, feedback sessions, and skill development programs designed to prepare you for supervisory responsibilities. • Engage in self-improvement and professional development, supported by mydigitalnomads' structured career progression plan, which includes leadership training.

🎯 Anforderungen

• Prior experience working in a contact center or customer service environment is essential. • Demonstrated ability to meet targets while actively seeking to develop your skills and leadership potential. • Strong experience in evaluating and resolving complex customer inquiries and escalating issues when necessary. • Excellent verbal and written communication skills, with the ability to handle diverse customer interactions via calls, emails, tickets, and chats. • Proven ability to provide empathetic, solution-oriented customer service. • Fluency in spoken and written English is required; additional languages are highly desirable. • You must have the right attitude —growth-focused, ambitious, and committed to excellence. • You are required to have a dedicated, well-structured home office setup that allows you to work professionally and without distraction.

🏖️ Vorteile

• Wellbeing Allowance: Support for maintaining a healthy work-life balance. • Appreciation and Recognition Program: Recognition for high performance and contributions toward leadership growth. • Travel Discounts: Special discounts for travel, recognizing our global, remote team culture.