CX Enablement, Change Management Consultant

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🕒 vor 2 Monaten

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💼 Berater

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Miratech

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1989

💰 Private Equity Round im 2022-04

Miratech hilft Visionären, die Welt zu verändern. Wir sind ein globales IT-Dienstleistungs- und Beratungsunternehmen, das Innovationen auf Unternehmensebene mit Start-up-Innovationen verbindet. Heute unterstützen wir die digitale Transformation für die größten Unternehmen weltweit. Durch die Zusammenarbeit mit großen und kleinen Akteuren bleiben wir an der Spitze der Technologie, sind flexibel, auch als globaler Marktführer, und schaffen Technologien, die unseren Kunden helfen, ihre Geschäfte weiter zu verbessern. Unsere Kultur der unermüdlichen Leistung ermöglicht es, dass über 99 % der Miratech-Projekte erfolgreich sind, indem sie seit unserer Gründung im Jahr 1989 die Ziele in Bezug auf Umfang, Zeitplan und/oder Budget erreichen oder übertreffen. Für weitere Informationen über Miratech besuchen Sie bitte www.miratechgroup.com.

Beschreibung

• Support operational change initiatives related to CX platform adoption, helping teams transition to new tools, processes, and operating models. • Contribute to change communication and adoption strategies for platform rollouts, feature releases, and operational updates. • Design and deliver enablement programs that support onboarding, role readiness, and adoption of Genesys Cloud CX and related CX technologies. • Develop learning materials such as playbooks, guides, presentations, and e-learning content explaining contact center operations, platform capabilities, and best practices. • Facilitate live and virtual training sessions for internal teams and clients, ensuring a clear understanding of platform features and operational workflows. • Collaborate with CX Delivery, Customer Success, and Technical teams to ensure enablement content reflects real implementation scenarios and business priorities. • Monitor training participation, knowledge retention, and platform adoption indicators, using insights to continuously improve enablement programs. • Maintain learning materials in LMS platforms and knowledge bases, ensuring content remains current with platform updates.

🎯 Anforderungen

• 5+ years of experience in enablement, training, organizational change management, or CX transformation programs. • Proven experience designing and delivering learning programs for technology platforms or CCaaS products. • Strong facilitation skills with experience in training hybrid or distributed teams. • Ability to explain complex technical topics in a clear and structured way. • Strong collaboration skills and experience working with cross-functional stakeholders. • Experience with LMS platforms, e-learning authoring tools, or enablement systems. • Domain Experience (Strongly Preferred) • Experience working with Genesys Cloud CX enablement, training, or implementation. • Understanding of contact center operations and CCaaS environments. • Experience supporting the adoption of cloud contact center platforms during migrations or platform transformations. • Experience with additional CCaaS platforms is a strong plus.

🏖️ Vorteile

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture : make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.