Specialty Care Manager – Maternal Health

🕒 vor 1 Tag

🇺🇸 Vereinigte Staaten – Remote

💵 $70.000 - $80.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Nadia Care

Nadia Care

51 - 200 Mitarbeiter

Gegründet 2021

🏥 Gesundheitswesen

👥 B2C

Healthcare • B2C

Nadia Care ist ein mitgliedschaftsbasiertes Unterstützungsangebot für Mütter, das eine gemeinschaftsorientierte, persönliche und Online-Betreuung während der Schwangerschaft und nach der Geburt bietet. Sie bieten fachkundiges Coaching für Schwangerschaftsfragen, koordinieren ein Team zur Unterstützung bei Ernährung, Geburt und Genesung und verbinden die Mitglieder mit lokalen Ressourcen (Unterkunft, Transport, weitere Unterstützung). Nadia Care arbeitet ergänzend zu den klinischen Anbietern eines Mitglieds, um Lücken in der Unterstützung zu schließen und die Betreuung von Müttern durch Partnerschaften zu skalieren (angemerkt als bevorzugter Anbieter von ACAP).

Beschreibung

• Oversee all contracted specialty care roles, including Doulas, Registered Dietitians, and IBCLCs • Coordinate roster availability, panel matching, compliance audit trails, contractor accountability, and onboarding • Track visit completion, labor attendance, charting timelines, and documentation standards • Conduct charting and documentation audits across Athena, Spruce, and Acuity • Identify and escalate contractor administrative non-compliance, missed labor events, and boundary violations • Review invoices against active contracts and enforce contracted service terms • Liaise with Licensing, Credentialing & Enrollment and maintain credentialing artifacts and roster compliance • Lead interviews for incoming Doula, Registered Dietitian, and Lactation Consultant candidates • Represent Nadia Care at community and regional recruitment events as needed • Partner with care teams to integrate specialty care into member care plans • Produce monthly panel summaries covering assignments, delivery windows, credentialing renewals, and capacity constraints • Coordinate doula assignments and ensure primary and backup doula matching before 30 weeks gestation • Lead member communication about birth support expectations and labor activation protocols • Participate in on-call rotation for live labor events and resolve coverage bottlenecks • Maintain delivery trackers and proactively redistribute assignments to prevent coverage gaps

🎯 Anforderungen

• At least 3–5 years handling care coordination, maternal health operations, or contractor panel administration across multiple care verticals • Strong autonomous startup experience, organizational skills, and operational strength • High fluency with digital care systems and platforms, including Athena Health, Spruce, Acuity, Slack, and Google Workspace • Willingness and ability to participate in a structured, team-backed on-call rotation outside standard business hours • Demonstrated experience evaluating contractor candidates and conducting structured interviews • Highly organized with strong communication skills • Ability to hold independent contractors accountable to administrative, charting, credentialing, and SLA standards • Comfortable with operational ambiguity, rapid scaling, and wearing multiple hats in a hypergrowth startup • Bilingual English/Spanish is a plus

🏖️ Vorteile

• Annual paid holidays • Unlimited time off after the 90-day introductory period for full-time salaried exempt employees • Three weeks of paid time off after the 90-day introductory period for full-time hourly non-exempt employees • Medical insurance covering hospital, surgical, and prescription drug benefits • Dental insurance • Vision insurance • Stock option grant • Life insurance • Short-term and long-term disability insurance • 401(k) retirement plan

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