Manager, Enterprise Applications

🕒 vor 16 Tagen

🗽 New York – Remote

🗽 New York – Remote

💵 $123.000 - $169.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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North American Partners in Anesthesia

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

🛡️ Versicherung

📦 Logistik

🏥 Gesundheitswesen

Insurance • Logistics • Healthcare

NAPA (North American Partners in Anesthesia) ist als klinikergeführte Organisation dabei, das Gesundheitswesen neu zu definieren und bietet Tag für Tag unübertroffene Exzellenz für ihre Partner und Patienten. Seit ihrer Gründung durch Ärzte im Jahr 1986 hat sich NAPA zu einem der führenden Anästhesie- und perioperativen Managementunternehmen mit einer einzigen Fachrichtung in den USA entwickelt und betreut jährlich mehr als 3 Millionen Patienten in über 500 Gesundheitseinrichtungen landesweit.\n\nUnsere hochqualifizierten klinischen Teams nehmen an bahnbrechenden Führungsentwicklungs- und Kundendienstschulungsprogrammen teil, um Patienten, Chirurgen, Gesundheitsadministratoren und Mitarbeitern optimale Ergebnisse zu liefern. Durch außergewöhnliche perioperative Führung, Forschung, Innovationen und modernste Technologien bietet NAPA evidenzbasierte Lösungen an, die betrieblichen Effizienzen erheblich beschleunigen, Zufriedenheitsbewertungen steigern und Sicherheit und Rentabilität erhöhen.

Beschreibung

• Own the ServiceNow platform end to end: architecture, multi-year roadmap, instance strategy, licensing and entitlements, and overall platform performance. • Shape and prioritize enterprise demand for the platform and preside over design and configuration decisions so the user experience stays consistent with the platform design strategy. • Lead, coach, and manage the ServiceNow team, overseeing platform administration, development, and business analysis, and define training, certification, and career development paths for team members. • Manage external vendors and ServiceNow partners and hold them to agreed service and support levels. • Oversee end-to-end delivery of platform enhancements, from intake and design through development, testing (including ATF), update set and release management, and post-implementation support, using Agile methods and a managed backlog. • Plan and execute platform upgrades and patching to maintain release currency, system health, and reliability. • Analyze business needs and work with stakeholders to design and implement scalable ServiceNow solutions: service catalog items, Flow Designer automation, and low-code applications built on reusable, governed patterns. • Own the enterprise integration architecture on the platform, including Integration Hub spokes and REST/SOAP integrations with enterprise systems such as HR, identity, and e-signature platforms, with secure credential management and consistent design patterns. • Establish and enforce platform governance: development standards, update set discipline, instance security hardening, access control reviews, CMDB/CSDM data governance, and compliance with enterprise IT policies and regulatory requirements, including HIPAA. • Report on ServiceNow platform health, performance, capacity, adoption, and ongoing initiatives to IT leadership, and provide deep troubleshooting expertise for the toughest platform issues, from triage to root-cause resolution.

🎯 Anforderungen

• 8+ years of enterprise platform or application experience, including 3+ years leading technical teams, and 5+ years of hands-on ServiceNow experience. • Hands-on ServiceNow experience across ITSM, ITOM, ITAM (HAM/SAM), and HRSD. • Demonstrated success managing platform upgrades, configurations, and third-party integrations, plus experience implementing development best practices, governance, and Agile workflows within ServiceNow. • Experience in healthcare or another regulated industry (HIPAA or similar) preferred. • Solid background in enterprise application integration, performance tuning, and security best practices. • Able to lead cross-functional teams in a complex environment, with strong communication, organizational, and problem-solving skills.

🏖️ Vorteile

• Paid Time Off • Health, life, vision, dental, disability, and AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and professional development opportunities