Market Operations Lead

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🌵 Arizona, North Carolina, +3 weitere Bundesländer – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

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🟠 Senior

⚙️ Operations

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Nasdaq

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1001 - 5000 Mitarbeiter

Bei Nasdaq besteht unser Ziel darin, den wirtschaftlichen Fortschritt für alle voranzutreiben. Wir fördern stärkere Volkswirtschaften, schaffen gerechtere Möglichkeiten und tragen zu einer nachhaltigeren Welt bei, um unserer Gemeinschaft, unseren Kunden, Mitarbeitern und Menschen mit unterschiedlichem Hintergrund zu helfen, ihr volles Potenzial zu entfalten.

Beschreibung

• Responsible for day to day management of Equities Trading Services desk during overnight trading hours (8pm-4am EST) • Overseeing the work of 2 more junior analysts as they support the Nasdaq Stock Market during overnight hours • Research and respond to all trading and technical inquiries from both internal and external customers using various support tools • Provide assistance/training to customers in all facets of Nasdaq’s Equities business including the use of all exchange services and ancillary products • Troubleshoot all client connectivity issues including firewall changes, access list modifications, and session configurations • Support for the Nasdaq/FINRA Trade Reporting Facility (ACT) • Provide client assistance on specific functionality for all new and existing Nasdaq protocols • Manage major incidents by troubleshooting and communicating with internal and external clients • Apply AI-driven thinking to improve standard operating procedures and service workflows • Responsible for making regular process improvements in all facets of the group’s daily duties • Support user acceptance testing of new products

🎯 Anforderungen

• Undergraduate degree in business related major or related experience • At least 2-3 years of experience • Preference for Series 7, Series 24 or willingness to pass SIE within 5 months of employment

🏖️ Vorteile

• 401(k) program with 6% employer match • Employee Stock Purchase Program with 15% discount • Student loan repayment program up to $10k • Company paid life and disability plans • Generous paid time off • Comprehensive medical, dental and vision coverage • Health spending account with employer contribution • Paid flex days to support mental wellbeing • Gym membership discounts • Hybrid home/office schedule (for most positions) • Paid parental leave • Fertility benefits • Paid bereavement leave • Company gift matching program • Employee resource groups • Paid volunteer days • Education Assistance Program • Robust job skills training and Professional development opportunities