Customer Success Manager

🕒 vor 1 Monat

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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Neptune Retail Solutions

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🛍️ eCommerce

🛒 Einzelhandel

☁️ SaaS

eCommerce • Retail • SaaS

Neptune Retail Solutions ist ein führendes Marketingunternehmen, das sich darauf spezialisiert hat, Verbraucher durch jeden Schritt ihrer Einkaufsreise zu begleiten, indem es die größten In-Store-Media-, digitalen Anreiz- und digitale Out-of-Home (DOOH) Netzwerke in Nordamerika integriert. Das Unternehmen nutzt sein umfangreiches Netzwerk, um unvergleichliches Wachstum zu bieten, indem es Milliarden exklusiver Verbraucher-Touchpoints und Aktivierungen bereitstellt. Mit exklusivem Zugang zu Einzelhändlern, flexiblen Anreizformaten, hochwertigem Nahbereichsinventar und wirkungsvollen digitalen Medien bietet Neptune Retail Solutions Dienstleistungen wie datengestützte Kampagnenstrategien und kreatives Design, um Verbraucheraktionen und Verkäufe zu fördern. Ihre proprietären Technologieplattformen, wie Polaris und die Promotions Intelligence Platform, gewährleisten eine effektive Kampagnenplanung, -ausführung und -messung.

Beschreibung

• Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract • Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices • Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed • Build strong relationships and act as the liaison between Sales, Clients, and Internal departments • Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details • Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise • Ability to evaluate processes and continually seek improvement ideas • Assist with special projects as assigned by leadership

🎯 Anforderungen

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience) • Minimum of 2-3 years’ experience ranging from college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives • Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand • Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce • Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations • Ability to adapt and change with the needs of the business mindfully and tactically • Proven ability to establish and maintain strong Internal and external partnerships • Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients • Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus

🏖️ Vorteile

• Health insurance • 401(k) retirement plans • Paid time off • Flexible work arrangements