Lead Partner Success Implementation Engineer

🕒 vor 25 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

🛠️ Implementierungsspezialist

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

NICE

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1991

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

NICE ist ein führender Anbieter von KI-gestützten Automatisierungslösungen für den Kundenservice und verwandelt Contact Center in erstklassige Customer-Experience-Zentren. Die Plattform CXone Mpower bietet eine durchgängige Automatisierung von Service-Workflows und integriert menschliche und KI-Agenten, um effiziente und personalisierte Kundeninteraktionen zu ermöglichen. Das Portfolio von NICE umfasst AI for Customer Experience, digitale und Self-Service-Lösungen, Workforce Engagement und -Management sowie vollständige cloudbasierte Contact-Center-Plattformen. NICE gilt als führend in der Contact Center as a Service (CCaaS)-Branche und stellt Tools für höhere operative Effizienz, mehr Mitarbeiterengagement und gesteigerte Kundenzufriedenheit bereit.

Beschreibung

• Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness. • Champion product enhancements, prioritizing complex partner needs and collaborating with internal engineering and product teams. • Lead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance. • Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies. • Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards. • Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams. • Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions. • Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans. • Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence. • Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts. • Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization. • Contribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency. • Lead executive business reviews and represent partner technical needs in strategic planning forums.

🎯 Anforderungen

• 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role. • Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes. • Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders. • Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority. • Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

🏖️ Vorteile

• NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week.