Principal AI Consultant, Healthcare Services

🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🔴 Experte

🤖 Künstliche Intelligenz

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Lebenslauf hochladen

NICE

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1991

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

NICE ist ein führender Anbieter von KI-gestützten Automatisierungslösungen für den Kundenservice und verwandelt Contact Center in erstklassige Customer-Experience-Zentren. Die Plattform CXone Mpower bietet eine durchgängige Automatisierung von Service-Workflows und integriert menschliche und KI-Agenten, um effiziente und personalisierte Kundeninteraktionen zu ermöglichen. Das Portfolio von NICE umfasst AI for Customer Experience, digitale und Self-Service-Lösungen, Workforce Engagement und -Management sowie vollständige cloudbasierte Contact-Center-Plattformen. NICE gilt als führend in der Contact Center as a Service (CCaaS)-Branche und stellt Tools für höhere operative Effizienz, mehr Mitarbeiterengagement und gesteigerte Kundenzufriedenheit bereit.

Beschreibung

• Act as the Healthcare Provider SME • Serve as the primary Healthcare Provider subject matter expert within the AI Adoption COE • Bring deep understanding of provider operations, patient access, service workflows, and operating models into internal and customer-facing conversations • Help internal teams speak credibly to healthcare provider priorities, service challenges, and transformation opportunities • Identify high-value opportunities for AI across provider service environments, including patient access, appointment scheduling, referral management, authorizations, billing inquiries, care navigation, nurse triage support, and digital self-service • Advise on where AI can automate workflows, augment staff, reduce friction, and improve patient experience • Connect NiCE AI capabilities to business goals, operational KPIs, and service improvement opportunities • Help customers and internal teams understand practical considerations for AI adoption in highly sensitive and regulated patient environments • Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor • Support account planning and adoption conversations with industry-specific insight and executive-ready recommendations • Help shape practical, high-impact AI narratives for healthcare provider customers • Educate consultants, leaders, and cross-functional teams on provider trends, patient service models, AI opportunities, and operational realities • Contribute to industry playbooks, messaging, point of view content, and best practices • Surface recurring customer needs, market shifts, and industry opportunities to product, strategy, and adoption leaders • Success in this role will be measured by improved industry credibility in healthcare provider customer engagements, stronger alignment between NiCE AI solutions and healthcare provider priorities, higher quality industry-specific adoption strategies, use case recommendations, and executive narratives, increased internal readiness and fluency in healthcare provider and AI-related conversations, meaningful contribution to customer outcomes, workflow improvement, and AI value realization.

🎯 Anforderungen

• 12+ years of experience in healthcare provider operations, patient access, contact center leadership, CX transformation, digital health servicing, consulting, or industry advisory • Deep expertise in one or more provider segments such as health systems, hospitals, ambulatory networks, physician groups, academic medical centers, or integrated delivery networks • Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within healthcare provider service or operations environments • Strong understanding of patient access, contact center, and service operations in provider environments • Strong knowledge of patient journeys, service processes, and common friction points across scheduling, referrals, authorizations, billing, and care navigation • Ability to connect business priorities to KPIs such as speed to answer, abandonment, schedule utilization, first contact resolution, containment, CSAT, staff productivity, and cost-to-serve • Strong executive communication, facilitation, and consulting skills • Proven ability to influence senior stakeholders and act as a trusted advisor • Willingness to travel as needed.

🏖️ Vorteile

• Health insurance • 401(k) • Flexible work arrangements • Professional development opportunities