Program Manager, Executive Insights

🕒 vor 16 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

📋 Programmmanager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Lebenslauf hochladen

NICE

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1991

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

NICE ist ein führender Anbieter von KI-gestützten Automatisierungslösungen für den Kundenservice und verwandelt Contact Center in erstklassige Customer-Experience-Zentren. Die Plattform CXone Mpower bietet eine durchgängige Automatisierung von Service-Workflows und integriert menschliche und KI-Agenten, um effiziente und personalisierte Kundeninteraktionen zu ermöglichen. Das Portfolio von NICE umfasst AI for Customer Experience, digitale und Self-Service-Lösungen, Workforce Engagement und -Management sowie vollständige cloudbasierte Contact-Center-Plattformen. NICE gilt als führend in der Contact Center as a Service (CCaaS)-Branche und stellt Tools für höhere operative Effizienz, mehr Mitarbeiterengagement und gesteigerte Kundenzufriedenheit bereit.

Beschreibung

• Own the engagement pipeline. • Manage engagements from intake through to delivered readout, keeping each one moving in the priority order set by the business. • Maintain a clear, current picture of the pipeline – what's in progress, what's queued next, and when each engagement is expected to land. • Keep the program on schedule at scale, ensuring work flows through each stage without bottlenecks. • Hold accurate, real-time status on every active engagement and track progress against target dates. • Identify engagements at risk of slipping early and coordinate across the relevant teams to keep them on track. • Serve as the reliable source of truth for where any engagement stands and what it needs to move forward. • Give leadership consistent, accurate visibility into throughput, cycle time, and overall pipeline health. • Define and maintain the KPIs that show how the program is performing. • Keep program data clean and trustworthy in the system of record. • As you learn the program, find ways to streamline the process, reduce manual effort, and make the operation more efficient. • Partner with leadership and development resources on reporting, dashboards, and automation as the program continues to scale.

🎯 Anforderungen

• Program and project management experience – planning, execution, governance, and risk management • A track record managing high-volume pipelines or portfolios with many concurrent workstreams • Strong cross-functional coordination and stakeholder management • Status reporting, KPI design, and program-level visibility • Proficiency with Salesforce or a comparable CRM for tracking and reporting • Clear, concise executive communication • Process documentation and workflow design, with an eye for automation • Highly organized and proactive, comfortable in a fast-paced environment and improving process as you go • Formal project management training or certification (e.g., PMP) a plus

🏖️ Vorteile

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities