Technical Service Manager

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Noah Medical

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2018

⚕️ Krankenversicherung

💰 €150.000.000 Series B im 2023-04

Healthcare Insurance • Robotics • Medical Devices

Noah Medical ist ein Unternehmen, das die nächste Generation der medizinischen Robotik vorantreibt, mit einem speziellen Fokus auf die interventionelle Pulmonologie. Sie haben das Galaxy System™ mit TiLT + Technology™ entwickelt, das darauf ausgelegt ist, Herausforderungen wie die CT-zu-Körper-Divergenz in medizinischen Verfahren zu überwinden. Ihre proprietäre Technologie ermöglicht Echtzeit-Aktualisierungen und Navigationsunterstützung innerhalb der Lungen, um eine frühere und sicherere Diagnose zu erreichen. Das System verwendet ein Einweg-Bronchoskop, um das Risiko von Kreuzkontaminationen zu verringern und die Effizienz der Verfahren zu verbessern. Noah Medical arbeitet mit führenden Gesundheitsfachleuten zusammen, um Lösungen zu bieten, die nahtlos mit vorhandenen medizinischen Geräten integriert werden können und die diagnostische Genauigkeit sowie die Ergebnisse der Verfahren verbessern.

Beschreibung

• Oversee work for the Service and Support teams ensuring outstanding customer service to our customers both external and internal. • Support development and performance of team members. • Establish metrics and generate reports to monitor teams’ performance and service levels to our customer through the development of Key performance indicators (KPI’s) • Responsible for recruiting and hiring to support business needs. • Assures optimum equipment uptime for customers by quickly responding to customer reported problems and managing their expectations via phone, email or onsite visits. • Champion a strong customer-facing culture in the field – professionalism at the site, effective communication with clinical staff, and proactive follow-up after service events. • Provides feedback for design and process changes to assure customer satisfaction. • Excellent communication skills with the ability to interact with customers at all levels. • Effectively manage team budget. • Ensure company assets are maintained to perform all necessary job functions.

🎯 Anforderungen

• Service Manager Experience with medical device company experience is a plus. • Bachelor’s degree in Engineering (Electrical, Electronics, Mechanical, or Fluidics) strongly preferred or an AS and equivalent experience. • 4+ years Field Service experience preferable in the Medical Equipment Industry. • 6+ years Field Service / Medical Industry Experience without Bachelor’s/AS Degree. • Demonstrated knowledge of Field Service documentation platforms (Salesforce Field Service, Service Cloud, Service Now) including workflow design, case and work order management, dispatch / scheduling, and reporting to drive Field Service efficiency. • Experience defining and using service KPIs and dashboards to manage performance, prioritize initiatives, and communicate results to leadership. • Self-starter and independent with the ability to manage/coordinate a staff located remotely. • Willing to travel and be hands-on in the field to service the product whenever necessary. • Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers. • Must be fiscally responsible, able to make own travel arrangements, and turn in expense reports on a weekly basis. • Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation. • Must have a valid driver’s license.

🏖️ Vorteile

• Competitive Salary • Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options • Equity & Bonus Program • Life Insurance (company paid & supplemental) and Disability insurance • Mental health support through medical insurance programs • Legal and Pet Insurance • 12+ paid holidays, Flexible Time Off + Sick Time • Paid parental leave • In-office snacks and beverages • In-office lunch stipend • Learning & Development Opportunities: On-demand online training and book reimbursement • Team building and company organized social and celebration events