Product Operation Manager

🕒 vor 13 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

NPS Prism

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2019

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

NPS Prism ist eine von Bain & Company entwickelte Plattform zur Bewertung von Kundenerfahrungen (CX), die Unternehmen dabei unterstützt, ihre Kundenreisen zu verbessern. Die Plattform ermöglicht es Führungskräften, Echtzeitdaten, Benchmarking-Metriken und maßgeschneiderte Einblicke zu erhalten, um fundierte Entscheidungen über Verbesserungen der Kundenerfahrung zu treffen. Mit einem globalen Datensatz und Kundenfeedback aus verschiedenen Branchen hilft NPS Prism Unternehmen dabei, ihre Leistung im Vergleich zu Wettbewerbern zu verstehen und Bereiche zu identifizieren, die bei der Kundenzufriedenheit verbessert werden können.

Beschreibung

• Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance • Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management • Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices. • Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines • Analyze the data using tools like SQL, Alteryx, and Databricks. • Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification • Respond to onshore team/client questions around the data and insights • Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions • Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed • Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients

🎯 Anforderungen

• Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university • Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research. • 2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. • Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations. • Extensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimization. • Proven experience using Alteryx for data prep, transformation, and validation at scale. • Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data. • Comfort with SQL and Python (preferred), especially for data manipulation, automation, or analytics tasks.

🏖️ Vorteile

• Bain’s award-winning collaborative work culture • Professional development opportunities • Flexible working arrangements