Patient Monitoring, LVN

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Nsight

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1910

📡 Telekommunikation

💰 Undisclosed im 2019-02

Telecommunications

Nsight ist ein Telekommunikationsunternehmen und -dienstleister mit Sitz in Wisconsin und Upper Michigan, das Marken wie Cellcom, Nsight Telservices und Nsight Tower besitzt. Das Unternehmen legt großen Wert auf kundenorientierte Prozesse, Mitarbeiterentwicklung, gesellschaftliches Engagement und Investorenbeziehungen. Es bietet Telekommunikationsdienste, Netzwerk-Infrastruktur und zugehörigen Support an seinen Standorten.

Beschreibung

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift. • Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day). • Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment. • Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience. • Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows. • Collaborate with providers to coordinate timely and effective patient care via telephonic communication. • Perform monthly wellness assessments and complete comprehensive chart reviews. • Accurately document all patient interactions in our clinical platform in real time. • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards. • Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals. • Maintain compliance with company policies and applicable regulations. • Perform other duties as assigned.

🎯 Anforderungen

• Active compact LVN/LPN license required. • Proficient with computers, EMRs, and telehealth tools. • Strong communication and organizational skills. • Demonstrated AI fluency – actively uses tools such as Claude, ChatGPT, or workflow automation in daily work. • Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions. • Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets. • Ability to multitask across multiple technology platforms simultaneously. • At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus). • Prior call center or high-volume telephonic care experience. • Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales).

🏖️ Vorteile

• Competitive base pay of $24–$26 per hour. • Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM. • Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM. • Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. • Additional Compensation: Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. • Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals. • 5% Bilingual Pay Allowance. • 11 Paid Company Holidays annually. • Paid Time Off (PTO). • Medical, Dental, Vision, and supplemental insurance options. • 401(k) Plan with 3.5% Company Match. • Company-provided equipment.