Infrastructure Solutions Architect – OEM

🕒 vor 1 Monat

🤠 Texas, Virginia – Remote

infoinfo

💵 $152.000 - $287.500 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💻 Lösungsingenieur

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of NVIDIA

NVIDIA

10.000+ Mitarbeiter

Gegründet 1993

🏥 Gesundheitswesen

🏭 Fertigung

🤖 Künstliche Intelligenz

Healthcare • Manufacturing • Artificial Intelligence

NVIDIA ist ein führendes Technologieunternehmen mit Spezialisierung auf beschleunigtes Computing und Künstliche Intelligenz (AI). NVIDIA treibt Fortschritte bei Grafikprozessoren (GPUs), Cloud Computing, Rechenzentren und Virtual Reality voran und fokussiert dabei Branchen wie Gaming, Automotive, Gesundheitswesen und Robotik. Innovationen des Unternehmens wie NVIDIA Omniverse transformieren traditionelle digitale Prozesse, indem sie hochrealistische Simulationen und Rendering-Aufgaben ermöglichen. Die Anwendungen erstrecken sich über zahlreiche Branchen – von autonomen Fahrzeugen mit NVIDIA DRIVE über Gesundheitslösungen mit NVIDIA Clara bis hin zu AI-gestützten Analysen und Workflows.

Beschreibung

• Serve as the senior technical point of contact for OEM Federal deployments of NVIDIA GPU-accelerated platforms, including PCIe GPUs, HGX, and MGX systems • Address blocking issues for OEM Federal deployments • Own customer issues end to end, prioritizing platform, firmware, and workload problems • Drive issues through OEM support tiers into NVIDIA engineering with logs and reproduction details to identify root causes • Follow through with customers until resolution • Establish and complete diagnostic, RMA eligibility, and replacement procedures for Federal deployments • Handle situations where failed hardware and logs must remain on-site at customer facilities • Navigate FedRAMP, IL5/IL6, and air-gapped SCIF environments • Help customers meet sanitization and chain-of-custody requirements for hardware returns • Partner with OEM Federal support and services teams to reduce blocking issues and unnecessary dispatches • Detail failure signatures to build the Federal knowledge base • Apply AI tools where the environment allows

🎯 Anforderungen

• Must be a U.S. citizen • Must possess and maintain an active U.S. Government TS/SCI clearance • Certain Intelligence Community customer assignments may require a current U.S. Government-administered Counterintelligence Scope or Full Scope Polygraph • BS or MS in Computer Engineering, Electrical Engineering, Computer Science, or equivalent experience • 5+ years of engineering experience on multi-GPU platforms • At least 3 years in a customer-facing support, field engineering, or blocking issue role • Strong system software expertise across firmware, BIOS, kernel, drivers, and operating systems • Ability to troubleshoot, optimize, and customize Linux environments for AI/ML workloads • Expert knowledge of data center infrastructure, including x86/ARM systems, high-performance storage, and low-latency networking (InfiniBand/RDMA) • Professional-level communication and organizational skills • Ability to adjust to the technical level of the audience, stay calm and focused in negative situations, and drive issues through to closure • Up to 35% travel to customer, partner, and data center sites, including secure facilities • Occasional weekend and holiday coverage • Proven experience with Dell PowerEdge GPU servers and Dell management software (OpenManage, APEX) • Familiarity with Dell support and blocking-issue processes • Direct experience supporting DoD, Intelligence Community, or Civilian agency deployments • Proficiency in Python • Proficiency in C/C++ for platform OS, firmware, and driver work • Experience with Docker, Kubernetes, Slurm, NCCL, and MPI • Experience analyzing performance of distributed GPU-accelerated workloads

🏖️ Vorteile

• Equity • Benefits

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