Client Success Manager, Enterprise Accounts

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OfficeSpace Software

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

💼 Beratung

📦 Logistik

📣 Marketing

💰 €150.000.000 Private Equity Round im 2022-01

Consulting • Logistics • Marketing

OfficeSpace ist die bevorzugte Plattform für Unternehmen, die versuchen, mit den aktuellen Umwälzungen am Arbeitsplatz umzugehen. Sie vereinfacht alles, von der Flächenverwaltung und Einhaltung sozialer Distanz über die Buchung von Schreibtischen bis hin zu Mitarbeiteranfragen. Das Problem bei herkömmlichen Lösungen zur Arbeitsplatzverwaltung ist, dass sie Ihnen nur begrenzte Möglichkeiten bieten, Grundrisse anzusehen, Sitzordnungen zu testen, Schichten zu koordinieren, Anfragen zu verwalten usw. Das bedeutet, dass Sie gezwungen sind, Ihren Mitarbeitern ebenfalls nur eingeschränkte Optionen anzubieten. Um einen besseren Ort für alle zu schaffen, benötigen Sie drei Dinge: eine innovativere Plattform, ein intuitiveres Erlebnis und ein engagierteres Team. Nur OfficeSpace verfolgt diesen Ansatz. Deshalb vertrauen Büros weltweit, von Unternehmen wie Dropbox über Mailchimp bis hin zu PetSmart, auf OfficeSpace. Schaffen Sie einen besseren Ort für alle.™

Beschreibung

• Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex organizational structures and executive stakeholders. • Build trusted relationships with executive sponsors and business leaders, becoming a strategic advisor throughout the customer lifecycle. • Lead enterprise onboarding, adoption, and value realization strategies that accelerate measurable business outcomes. • Develop and execute strategic Success Plans aligned to customer objectives, adoption milestones, and long-term business goals. • Use AI-powered customer success platforms to monitor customer health, predict risk, recommend next-best actions, and identify expansion opportunities. • Lead executive Quarterly Business Reviews (QBRs) that connect product adoption to measurable business impact and ROI. • Partner with Sales to develop account strategies that support renewals, expansion, and long-term customer growth. • Lead renewal planning and executive renewal conversations that reinforce customer value and business outcomes. • Advocate for customers by partnering with Product, Engineering, Professional Services, and Support to resolve challenges and influence product direction. • Translate customer feedback into actionable insights that improve our product, customer experience, and go-to-market strategy. • Design AI-assisted customer engagement workflows that improve operational efficiency while preserving meaningful customer relationships. • Analyze customer data, industry trends, and organizational change to proactively guide enterprise customers through workplace transformation. • Act as an AI-first operator by orchestrating AI agents for research, meeting preparation, executive communications, account planning, customer health analysis, and opportunity discovery—validating recommendations through sound business judgment. • Champion continuous improvement by identifying scalable playbooks, automation opportunities, and best practices across the Customer Success organization.

🎯 Anforderungen

• 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment. • Demonstrated success managing complex enterprise customers with executive stakeholders across long customer lifecycles. • Strong executive presence with the ability to influence C-level decision makers. • Experience driving customer adoption, retention, renewals, expansion, and measurable business outcomes within recurring revenue businesses. • Expertise building executive business reviews, strategic account plans, and long-term customer success strategies. • Experience using Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies. • AI fluency, including experience using AI-enabled platforms for forecasting, customer health analysis, strategic planning, workflow automation, research, and productivity. • Experience orchestrating multiple AI tools responsibly while validating outputs through business judgment, customer context, and data quality. • Strong analytical thinking with the ability to translate data into executive-level recommendations. • Exceptional organization, prioritization, and program management skills across complex enterprise engagements. • Excellent executive communication, stakeholder management, and cross-functional collaboration skills. • Curiosity, adaptability, and a growth mindset with a passion for learning and applying emerging AI capabilities. • A customer-first mindset that balances technology with empathy, trust, and long-term partnership.

🏖️ Vorteile

• Competitive benefits and rewards package globally designed to support health, well-being, and financial security