Customer Success Manager

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Storyteller

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2019

📣 Marketing

💼 Beratung

📦 Logistik

Marketing • Consulting • Logistics

Storyteller ist eine Entwickler-zentrierte Plattform, die einbettbare SDKs, APIs und ein CMS bietet, um Stories und TikTok-ähnliche vertikale Video-Feeds in mobile Apps und Websites zu integrieren. Sie bietet speziell entwickelte native SDKs für iOS, Android, React Native und Web, sowie Inhaltsverwaltung, Analysen, native Anzeigenunterstützung und Unternehmensfunktionen (SSO, SLAs, Integrationen), damit Unternehmen die Bereitstellung von immersivem Kurzform-Content beschleunigen und die Nutzerbindung und den Umsatz steigern können.

Beschreibung

• Own a portfolio of core UK & Europe customer accounts • Build strong working relationships with digital, content, marketing, fan engagement, sponsorship, commercial, league and governing-body stakeholders • Understand each customer's goals, season calendar, workflows, and measures of success • Run regular customer check-ins that are useful, structured, and outcome-led • Maintain clear visibility on account health, risks, next steps, and opportunities • Help customers adopt Storyteller effectively across their apps, websites, and content workflows • Translate product usage and engagement data into clear recommendations • Spot under-used features, low adoption, or workflow gaps before they become renewal risks • Help customers plan around key moments such as season launch, knockout rounds, finals, tournaments, derby/rivalry matches, and major campaigns • Share best practices across teams without relying on generic playbooks • Identify expansion opportunities within existing accounts • Understand where Storyteller and our wider suite of new products could support broader customer goals • Surface commercial signals to Sales with useful context and customer insight • Support renewal preparation by keeping account status, value, risks, and stakeholder context clear • Develop confidence in commercial conversations without needing to fully own the sales process • Coordinate with delivery and support teams to make sure customer needs are handled cleanly • Bring product feedback back to the business with enough context to be useful • Keep internal account notes, actions, and risks accurate and current • Escalate issues with judgement, urgency, and a clear view of customer impact • Help improve repeatable CS processes as the team scales

🎯 Anforderungen

• Experience in Customer Success, account management, client services, or partnerships • Worked with sports, media, entertainment, content, digital, or fan engagement teams • Understanding of how live sport, content calendars, and stakeholder pressure shape customer expectations • Ability to build trust with customers without needing to be the most senior person in the room • Organised, responsive, and calm when priorities move quickly • Enjoy learning products deeply enough to have useful customer conversations • Ability to think commercially and spot opportunities, even if you have not carried a quota • Curiosity about how AI can improve your own work and customer outcomes

🏖️ Vorteile

• Work with ambitious sports and media organisations across the UK and Europe • Help teams use modern video and content products around moments fans care about • Join a small, high-trust commercial team with real ownership and visibility • Build valuable strategic account skills while owning your own portfolio • Grow with Storyteller as we expand from a single-product company into a multi-product platform business