Portfolio Services Coordinator

🕒 vor 24 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $18 / Stunde

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👻 Geisterscore 0%

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🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of OPENLANE

OPENLANE

1001 - 5000 Mitarbeiter

🚘 Automobilindustrie

🏪 Marktplatz

🤝 B2B

💰 €10.000.000 Venture Round - OPENLANE im 2008-12

Automotive • Marketplace • B2B

OPENLANE ist ein Unternehmen, das digitale Großhandelsmarktplätze und umfassende Dienstleistungen für Gebrauchtfahrzeuge erstellt und betreibt. Es betreibt nationale und regionale Marktplätze in den USA, Kanada und Europa, bietet Technologieplattformen (Auktions-Livestream, Remarketing, Bestands-/Inspektions- und Fahrzeuginformations-/Preisgestaltungstools) und bietet Finanz- und Zusatzdienstleistungen (Lager-/Bestandsfinanzierung, Versand, Wiedererlangung und Titel-/Remarketingdienste) an, die in erster Linie auf Händler, Kreditgeber und gewerbliche Fahrzeugkunden abzielen. Das Unternehmen positioniert sich als B2B-Großhandelsmarktplatz und Dienstanbieter in der Automobilbranche.

Beschreibung

• Oversee day-to-day portfolio service operations • Monitor vendor performance • Serve as a key point of contact for client inquiries and issue resolution • Ensure service excellence and adherence to established client and vendor Service Level Agreements (SLAs) • Monitor and analyze portfolio performance, holdings, and transactions • Conduct reconciliation and quality control checks on active assignments • Assist with portfolio guideline monitoring • Support client service teams by responding to portfolio-related inquiries • Maintain accurate records of portfolio activity and documentation • Perform general administrative and operational functions supporting the Portfolio Services team • Coordinate daily workflows to meet deadlines • Document portfolio activities according to organizational standards • Implement efficiency improvements and assist with automation initiatives • Collaborate with client service teams, internal operations groups, and external vendors

🎯 Anforderungen

• High School Diploma or equivalent is required • Proven experience in operational administration, portfolio services, or a related coordinator role • Strong baseline understanding of SLA management and compliance standards • Demonstrated ability to prioritize daily workflows and meet strict operational deadlines • Knowledge of portfolio service operations and guideline monitoring • Knowledge of portfolio performance, holdings, and transaction analysis • Knowledge of internal policies, client mandates, and regulatory requirements • Experience with operational execution and SLA management • Experience with workflow coordination and daily prioritization • Experience with client service support and issue resolution • Experience with process improvement and automation initiatives • Proficiency in tools used for tracking, documenting, and maintaining portfolio activity • Strong administrative and technical workflow management capability • Prior experience within automotive, wholesale, or logistics portfolio management is nice to have • Experience assisting with process automation or system migration initiatives is nice to have

🏖️ Vorteile

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement

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