Staff Product Manager, Communications

🕒 vor 13 Tagen

🏄 California, Iowa, +1 weitere Bundesländer – Remote

🏄 California – Remote 🌾 Iowa – Remote 🎸 Tennessee – Remote

⏰ Vollzeit

🔴 Experte

✅ Produktmanager

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

OpenLoop

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2020

☁️ SaaS

🤝 B2B

🏢 Unternehmen

💰 €15.000.000 Series A - OpenLoop Health im 2023-03

SaaS • B2B • Enterprise

OpenLoop ist eine White-Label-Telemedizin-Plattform und ein Anbieter von Managed Services, die Organisationen dabei hilft, virtuelle Versorgungsprogramme zu starten und zu skalieren. Sie kombiniert SaaS-basierte, markenfähige Technologie (Terminplanung, Buchung, Zahlungen, EHR/API-Integrationen) mit klinischem Personal, Akkreditierung, Kostenträgerabdeckung und RCM, regulatorisch/rechtliche Unterstützung und 24/7 Patientenunterstützung. OpenLoop bedient Gesundheitspläne, Krankenhäuser und Gesundheitssysteme, Einzelhändler, Arbeitgeber und digitale Gesundheitsunternehmen mit KI-gestützten Operationen, einem landesweiten Netz von Klinikern und einer breiten Versicherung, einschließlich Medicare und Medicaid.

Beschreibung

• Define and own the long-term strategy for a unified communications platform across voice, SMS, email, chat, and AI channels. • Evaluate third-party vendors against custom-built solutions for journey orchestration. • Define which patient events (appointment booked, prescription shipped, refill due) trigger communications and when. • Establish which elements are client-configurable (branding, templates, timing, channels) versus standardized. • Design white-label architecture for client-specific branding, templates, and timing preferences. • Deliver tools enabling Implementation and CS teams to configure journeys without engineering involvement. • Define how clients can trigger communications from their systems, including access levels, documentation, and integration patterns. • Align and consolidate communication pathways across Amazon Connect, Twilio, Tellescope, and internal systems. • Ensure HIPAA-compliant messaging with full visibility into what was sent, to whom, when, and why. • Develop a unified interface surfacing all patient and operational communications. • Define end-to-end patient journeys across all medical programs. • Map communication triggers to clinical, operational, and behavioral events. • Build scalable, multi-program templates and automation components. • Work closely with Engineering, IT, Implementations Platform, Operations, and Customer Success. • Ensure all messaging adheres to HIPAA/HITRUST standards. • Serve as the subject matter expert on Amazon Connect or similar enterprise communication platforms. • Define UI/UX requirements for modifying journeys and communication logic without engineering. • Partner with Engineering to deliver tools for triggers, workflows, templates, routing, and analytics.

🎯 Anforderungen

• 10+ years of PM experience with communications, workflow automation, or engagement platforms. • Strong technical acumen with APIs, integrations, and event-driven systems. • Experience defining journeys and building automated communication workflows. • Proven cross-functional leadership across engineering, operations, clinical, and IT. • Strong communication, prioritization, and ownership mindset. • Experience with Amazon Connect or similar enterprise communication tools. • Experience in healthcare or other regulated industries. • Familiarity with HIPAA/HITRUST and secure messaging requirements. • Exposure to multi-tenant or client-configurable communication platforms.

🏖️ Vorteile

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more