Manager – U.S. Life Information Systems

🕒 vor 1 Monat

🌽 Illinois – Remote

infoinfo

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

👻 Geisterscore 18%

infoinfo

🗣️🇺🇸🇬🇧 Englisch erforderlich

🗣️🇪🇸 Spanisch erforderlich

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Logo of Pan-American Life Insurance Group

Pan-American Life Insurance Group

1001 - 5000 Mitarbeiter

Gegründet 1911

🏥 Gesundheitswesen

💼 Beratung

📣 Marketing

Healthcare • Consulting • Marketing

Die Pan-American Life Insurance Group ist ein vertrauenswürdiger Anbieter von Versicherungslösungen für Privatpersonen, Arbeitgeber, Sponsoren, Agenten und Makler. Mit über 110 Jahren Erfahrung konzentriert sich das Unternehmen darauf, die finanzielle Stabilität zu schützen und geliebte Menschen durch eine Vielzahl von Lebens-, Gesundheits- und Unfallversicherungsprodukten abzusichern. Zudem bieten sie maßgeschneiderte Mitarbeitervergütungspläne an, um Unternehmen dabei zu unterstützen, hochqualifizierte Talente zu rekrutieren und zu halten. Das Unternehmen ist in zahlreichen Ländern tätig und bietet zuverlässige Versicherungsdienstleistungen, die Stabilität und finanzielle Sicherheit betonen.

Beschreibung

• Lead Business Systems Analysts in developing requirements, user stories, acceptance criteria, workflows, and solution documentation • Partner with business stakeholders to define scope, business value, risks, process improvements, and technology solutions • Manage projects, application enhancements, operational initiatives, timelines, dependencies, risks, issues, and stakeholder communications • Partner with Product Owners, Scrum Masters, QA teams, developers, vendors, and business stakeholders to prepare work for execution • Support Agile and Scrum practices, including backlog refinement, sprint planning, story reviews, delivery planning, and retrospectives • Oversee application support, issue triage, defect review, enhancement intake, service requests, and stakeholder communications • Prioritize production issues, recurring problems, operational risks, and support needs through resolution • Partner on incident management, root cause analysis, testing, release readiness, operational handoff, and SDLC/change compliance • Set team goals, expectations, responsibilities, deadlines, and performance plans • Provide leadership, coaching, mentoring, performance management, development support, and work assignments • Build relationships with business partners, IT leadership, vendors, project teams, and stakeholders • Monitor budgets, expenses, standards, governance practices, and continuous improvement initiatives • Maintain standards for business analysis deliverables, project documentation, intake processes, reporting, delivery governance, and SDLC/change expectations • Identify opportunities to streamline intake, reporting, documentation, testing coordination, and operational processes

🎯 Anforderungen

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred; equivalent experience may be considered • 7+ years of relevant IT experience, including business analysis, application support, SDLC delivery, technology implementation, or production support • 3+ years of leadership, supervisory, project management, or delivery management experience • Experience working within life insurance, financial services, or another regulated industry • Experience working with Agile, Scrum, or hybrid delivery methodologies • Experience collaborating with remote teams, vendors, and cross-functional stakeholders • Familiarity with Jira, Confluence, ServiceNow, Azure DevOps, or Microsoft Planner preferred • Bilingual English/Spanish skills preferred • Strong leadership, coaching, and team development skills • Excellent analytical, problem-solving, and decision-making abilities • Strong stakeholder management and relationship-building capabilities • Effective verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment • Experience leading cross-functional teams and driving organizational alignment • Strong understanding of SDLC, application delivery, governance, and operational support practices

🏖️ Vorteile

• Competitive compensation package (base salary & bonus) • Comprehensive benefits, including medical, dental, vision, 401(k), paid time off, and tuition reimbursement • Medical and dental coverage effective the first of the month following 30 days of service • Flexible work environment that supports work-life balance • Opportunities for professional growth and career development within a global organization

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