Vice President, Adoption & Services

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $204.000 - $300.000 / Jahr

⏰ Vollzeit

🔴 Experte

👔 Vizepräsident

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Panorama Education

Panorama Education

201 - 500 Mitarbeiter

Gegründet 2012

📚 Bildung

☁️ SaaS

🤖 Künstliche Intelligenz

💰 €60.000.000 Series C - Panorama Education im 2021-09

Education • SaaS • Artificial Intelligence

Panorama Education ist ein Bildungstechnologieunternehmen, das eine KI-gestützte SaaS-Plattform für Schulbezirke der Klassen K–12 bereitstellt, um Umfragen zu sammeln, ein Multi-Tiered System of Supports (MTSS) zu verwalten, Verhalten und Anwesenheit zu verfolgen und Unterricht sowie Interventionen zu personalisieren. Die Angebote — wie Panorama Solara, Student Success (MTSS) und Surveys & Engagement — kombinieren Datenanalyse, sichere bezirksverwaltete KI und berufliche Weiterbildung, um Lehrkräften dabei zu helfen, Bedürfnisse zu identifizieren, gezielte Maßnahmen zu planen und Schülerergebnisse zu messen, während Datenschutz und Konformität gewahrt bleiben.

Beschreibung

• Own the platform adoption strategy for all K-12 district clients • Define adoption success for each client segment and develop adoption-health frameworks • Partner with Client Partnerships, Product, and Technology leadership to align adoption with retention and expansion goals • Anticipate shifts in district priorities and proactively adjust adoption playbooks • Set and track adoption metrics, targets, and reporting cadence • Own and operate the professional services and implementation organization end-to-end at national scale • Build a repeatable, multiproduct implementation and services operation across simultaneous client engagements • Partner with Revenue, Finance, and Product on services pricing, packaging, attach strategy, margins, and cost-to-serve • Manage delivery-organization budget, headcount, and utilization targets • Establish service-delivery standards, SLAs, escalation processes, and risk-management processes • Build, coach, and retain a high-performing professional services team • Develop adoption leadership, identify capacity gaps, and make hiring, training, or restructuring decisions • Lead incremental and transformative AI adoption across the team • Coordinate Professional Services with Product, Engineering, and Technical Services • Bring adoption insights and client feedback into product roadmap discussions • Engage directly with superintendents, administrators, and senior client stakeholders • Represent Panorama’s platform-adoption practices in client settings, conferences, and executive briefings • Handle escalated and high-stakes client situations • Build operating systems including playbooks, dashboards, health scoring, and cadences • Lead high-impact initiatives and drive measurable adoption outcomes

🎯 Anforderungen

• 10+ years of progressive leadership experience in client success, account management, or professional services, ideally in K-12 education, SaaS, or another relationship-driven, outcomes-based industry • Demonstrated experience personally owning and scaling a large, complex service delivery or implementation operation, including staffing, budgeting, and operational rigor at scale • Track record of driving measurable adoption, usage, or outcome improvements at scale across a diverse client base • Experience operating at the senior leadership level, including direct engagement with C-suite or superintendent-level client stakeholders • Demonstrated personal fluency with AI tools in daily professional work, and experience leading a team through AI adoption, including incremental workflow improvements and fundamental changes to how work gets done • Strong cross-functional experience partnering with Product, Engineering, and other revenue-adjacent functions • Familiarity with the K-12 education landscape, including district structures, school-year rhythms, and pressures facing educators, is a strong plus • Excellent written and verbal communication skills, with judgment to adapt messaging for different audiences, from frontline educators to executive stakeholders

🏖️ Vorteile

• Annual bonuses or commission awards • Equity awards • Region-specific health and welfare benefits • 401K with an employer match • Health, dental, vision, life insurance, and short-term and long-term disability coverage • Flexible spending account for health care and dependent care • Wellness Reimbursement • Work from Home Reimbursement • Flexible vacation policy • Parental leave program • Company Issued Laptop

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