Account Manager

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PartnerOne

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

🏢 Unternehmen

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

PartnerOne ist eine der am schnellsten wachsenden Softwaregruppen weltweit und bietet Lösungen, die die Betriebseffizienz der größten Unternehmen global steigern. Das Unternehmen hat sich auf den Kauf von Softwarefirmen und die Investition in deren Entwicklung spezialisiert, um robustere, effektivere und agilere Softwarelösungen zu schaffen. PartnerOne wird von 80 % der weltweit größten Unternehmen vertraut, darunter die größten US-amerikanischen und europäischen Banken, Rüstungsunternehmen und Medienkonglomerate, mit dem Fokus auf unvergleichlichen Kundensupport und innovative Technologien.

Beschreibung

• Own the relationship. Own day-to-day account management for a portfolio of B2B data customers — build trusted relationships, drive product adoption and become the person your customers call first. • Drive renewals. Lead renewals end-to-end: forecast accurately, negotiate, and protect and grow net revenue retention. • Grow accounts. Identify and close upsell and expansion opportunities by understanding each customer's use case and where SafeGraph data creates more value. • Solve problems. Handle technical support and troubleshooting — dig into data questions, delivery issues, and integration problems, and get customers to an answer fast. • Work cross-functionally. Partner with Sales on handoffs and account strategy, and with Product to turn customer feedback into roadmap signal. • Leverage AI. Use AI tools every day to prep for calls, draft comms, and get leverage on repetitive work — so you spend your time where judgment matters.

🎯 Anforderungen

• 3–5 years in account management, customer success, or a customer-facing revenue role, ideally at a B2B SaaS or data company. • A track record of retaining and growing accounts, with ownership of renewals and/or expansion targets. • Comfort with technical products and data. You don't need to code, but you should be able to hold a credible conversation about technical topics like, data schemas, and delivery — and do first-line troubleshooting a customer's data question to get them to an answer fast, using AI tools and basic querying. • Hands-on fluency with modern AI tools (Claude, ChatGPT, Gemini) and an instinct to reach for them to work more efficiently. • Experience with Salesforce or a comparable CRM. • Excellent written and verbal communication both internally and externally. • Based in the United States and able to work autonomously in a fully remote environment. • Bonus Points: Experience with B2B data, geospatial, or developer-facing data products. • Comfort with SQL to query data directly • Familiarity with modern data delivery through cloud platforms like Snowflake, Databricks, or AWS.

🏖️ Vorteile

• Medical, dental, and vision plans • 401(k) • Flexible vacation