Customer Care Center Analyst – Level I

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🕒 vor 18 Tagen

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $21 - $23 / Stunde

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💝 Kundenservice

🚫👨‍🎓 Kein Abschluss erforderlich

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PassTime

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

PassTime GPS ist seit mehr als 25 Jahren in der globalen Transportindustrie tätig. Unsere drahtlosen GPS-Telematikprodukte sind für mehrere Sektoren der Automobilindustrie erhältlich, einschließlich Autohändler, Autofinanzierungsunternehmen, Autoleasinggesellschaften, Versicherungsgesellschaften und Flottentransportanbieter. Unsere Produkte sind in den USA, Kanada, Europa, Lateinamerika, im asiatisch-pazifischen Raum und im Nahen Osten verfügbar. Wir entwerfen, entwickeln, fertigen und vertreiben unsere eigenen Produkte und verfügen über mehr als 50 Patente zum Schutz unserer Technologie.

Beschreibung

• Communicating effectively with all PassTime’s customers and end users in a professional and courteous manner. • Capacity to meet and/or exceed all PassTime service metrics, and quality levels. • Understand all processes and procedures related to PassTime products/services. (Security, airtime renewal, final code, placing product orders). • Perform special projects; i.e., converting devices, changing functionality. • Complete understanding of all PassTime legacy systems. • High proficiency in adding customers, purchasing packages, inventory management, in-depth knowledge of reports, add/selling contracts. • Full comprehension of STS (adding/adjusting/changing package type) PassTime’s inventory management system. • Fully proficient in utilizing CRM system. (Creating cases, account location, locating invoices). • Total understanding of the time stamp process. • Fully competent in identifying all codes and functions for every service package. • Comprehensive knowledge of how and why codes should be generated.

🎯 Anforderungen

• High School Diploma or equivalent required. • Bachelor's degree in a relevant field such as business administration, communications, or a related discipline, preferred. • 2+ years of experience working in a call center environment, preferably in an analytical or reporting role. • Capable of physically installing PassTime devices in vehicle. • Full comprehension of all PassTime service package functionalities. • Recognition of all warning sounds (low battery, positive, negative, regular warning, disable warning). • Comprehensive and in-depth knowledge of the Elite device states relative to the service package. • Perform critical thinking/analysis to determine reasons for vehicle not starting. • The ability to isolate reasons for vehicle not starting due to wiring, security systems, intermittent starts, auto on/off start systems, and other ignition/starter related causes. • Comprehend the wiring schematics of the harness/device. • Ability to access technical sites; comprehend and disseminate information effectively to customers. • Comprehension and ability to communicate the device’s power consumption requirements, and the impact it has on the vehicle. • Understanding turning on/off GPS functionality and communicating to customer the benefits. • Proficient in Microsoft Office Suite (Outlook, Excel, Word, etc.).

🏖️ Vorteile

• Medical, dental, and vision insurance benefits. • Immediate eligibility to participate in company 401(k) program. • PTO: 10 days per year as a new employee, PTO accrual based on years of service. • Flexible hours.