Commercial Operations Specialist

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Paul Davis Canada

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1966

🤝 B2B

👥 B2C

B2B • B2C

Paul Davis Kanada ist ein Franchise-Netzwerk für Immobilienrestaurierung, das umfassende Notfall-Reinigungs- und Restaurierungsdienste für Wohn- und Gewerbeimmobilien in ganz Kanada anbietet. Das Unternehmen bietet eine 24/7 Notfallreaktion mit einem schnellen (30-Minuten-) Kontaktfenster und Einsatz vor Ort für Katastrophen wie Wasserschäden, Überflutungen, Feuer- und Rauchschäden, Schimmelpilz-Sanierung, Sturm- und Windschäden, Biohazard-Reinigung und Inhaltsrestaurierung. Paul Davis Kanada unterstützt auch Versicherungsansprüche mit Qualitätsgarantie, IICRC-zertifizierten Technikern, bevorzugten Anbieterprogrammen, Franchise-Standorten landesweit und zusätzlichen Dienstleistungen wie Umbau und kommerzielle Großschaden-Reaktion.

Beschreibung

• Receive jobs from national customers and assign to the local Paul Davis office based on location and job requirements • Sometimes required to have conversations with customers and offices during the night and weekend hours - flexible work hours. • Builds relationships with national customers. • Oversees job confirming that the office is meeting the requirements of the service level agreement with the customer. • Communicate initial job information and reporting to customers based on-site inspections. • Assist offices with the creation of preliminary reports, rough order of magnitude estimates, and timelines on all jobs. • Locate additional resources or expertise within the Paul Davis network if the job requires. • Partner with other internal business functions to facilitate a successful commercial job process. • Work with offices to provide daily updates to customers on the progress of jobs. • Manage the progress of jobs through the job management system. • Provide assistance with cost estimating on the job. • Communicate with offices regularly to confirm the job is progressing based on the timeline. • Review estimates submitted by offices to confirm accuracy based on scope and reporting, and that correct pricing is used. • Discusses the estimate or bid with the customer, focusing on sales and customer service. • Provide final estimate to Finance and Administration Coordinator for invoicing. • Other duties as assigned.

🎯 Anforderungen

• Bachelor's Degree in business, construction, construction management, insurance, or a relevant degree and/or experience • A combination of experience, proven skills, and extensive knowledge of insurance and the restoration industry may be considered in lieu of a degree • A minimum of 10 years of relevant property insurance or restoration industry experience. • Motivated, confident, and experienced in handling commercial restoration jobs or claims • Strong property damage estimating skills and experience • Advanced operating knowledge of Xactimate • Demonstrated skill in customer service and managing relationships with multiple customers • Proficiency in managing a project or claim load • Highly detail-oriented and organized • Project Management skills • Ability to work under pressure to meet deadlines • Exceptional analytical and problem-solving skills • Excellent written and verbal communication skills • Ability to work independently and make decisions • Demonstrated success in driving process improvements • Effective interpersonal skills • Ability to foster teamwork • Ability to follow our Paul Davis Values, Vision, Missions, and 10 Serving Basics

🏖️ Vorteile

• Medical, Dental & Vision Benefits • 401(k) matching • Opportunity for advancement • Training & development