Partner Service Manager

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🕒 vor 7 Tagen

🐊 Florida, Illinois, +4 weitere Bundesländer – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

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🟡 Mittelstufe

🟠 Senior

💰 Account Manager

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Peak Technologies, Inc.

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

📦 Logistik

🏭 Fertigung

☁️ SaaS

Logistics • Manufacturing • SaaS

Peak Technologies, Inc. ist ein globaler Anbieter von End-to-End-Lösungen für Lieferketten, mobile Arbeitskräfte und Automatisierung, die Fabriken modernisieren, Lager optimieren, Einzelhandelsgeschäfte unterstützen und Außendienstleistungen sowie die Lieferung auf der letzten Meile neu gestalten. Das Unternehmen liefert Hardware (Drucker, Scanner, mobile Computer, Tablets, Funkgeräte), Software (Peak Analytics, Asset-Transparenz und Etikettierungs-/Lagermanagement-Tools) und Dienstleistungen (Drucken & Etikettierung, Managed Mobility, Gerätewartung, Projektmanagement, Verwaltung der Telekommunikationsausgaben, Robotik-/Automatisierungsintegration und KI-gestützte Automatisierungsintelligenz). Peak bedient Kunden aus den Bereichen Fertigung, Lagerhaltung, Einzelhandel, Gesundheitswesen und Transport mit einem Mix aus Gerät-als-Service, Managed Services, Beratung und Vor-Ort-Unterstützung.

Beschreibung

• Oversee and lead a team of 3rd party contractors utilizing the Field Nation platform. • Foster strong relationships with contractors to ensure high-quality service delivery and adherence to company standards. • Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines. • Implement performance metrics and monitor contractor performance, including adherence to service level agreements (SLAs), and implement corrective actions when necessary. • Collaborate cross-functionally with internal teams and clients to deeply understand project requirements and growth opportunities. • Develop innovative and competitive project pricing strategies aligned with company goals and tailored to client expectations. • Craft detailed Statements of Work (SOW) that not only outline project scopes but also position the company for revenue growth and client success. • Conduct regular reviews and analyses of contract pricing structures, identifying opportunities for revenue optimization and improved profitability. • Provide strategic recommendations for pricing adjustments based on market trends, competitive intelligence, and cost considerations. • Act as the driving force behind maximizing the value of the Field Nation platform for growth and revenue. • Proactively identify and troubleshoot technical issues, ensuring seamless platform utilization. • Develop and deliver training programs to internal teams and contractors, promoting efficient and effective platform utilization.

🎯 Anforderungen

• Bachelor’s degree in business administration, Management, or a related field or experience. • Proven experience in 3rd party contractor management and project pricing. • Familiarity with service level agreements, contract pricing structures, and field service platforms. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Ability to collaborate effectively with cross-functional teams. • Proficiency in data analysis and reporting tools.

🏖️ Vorteile

• Primary language used in daily operations is English. • Additional primary company languages include Spanish, French, and Dutch.